Learning and Development Trainer

Posted 2 days ago by Red Recruitment
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Job Title: Learning and Development Trainer

Reports to: Learning and Development Manager

Department/Location: Training Department

PRINCIPAL PURPOSE OF JOB

The Learning and Development Trainer will help develop, deliver and evaluate a comprehensive company wide training programme which maximises the potential of all staff and enhances their professionalism to meet both current and future business needs and standards.

KEY ACCOUNTABILITIES

To design develop, deliver and evaluate a comprehensive company wide training programme which covers areas such as; induction; product and system knowledge; sales techniques; customer service skills; complaint handling techniques; including non-customer facing staff; NVQ and CII, and other professional qualifications etc

Liaise with the HR and IT Departments regarding recruitment plans and any changes to existing staff requirements

To design new and update engaging and relevant training material which supports the training programme

To have a competent level of internal E Learning system, with the capability to design, deliver and evaluate new material and action any reporting requests

Assist in preparation of all training material

To deliver both one to one coaching and group training sessions

To monitor and review the progress of all trainees to ensure that they achieve the levels of competency required by the business

To provide regular feedback of results of training and monitoring to the various department heads and Training & Development Manager

To identify training and development needs within the organisation, through regular monitoring of all areas of the business and discussion with the Training & Development Manager

Maintain files and records are kept up to date with training delivered, call monitoring and feedback results

Liaise with the Risk & Compliance department regarding issues surrounding regulation to ensure that all required staff achieve and maintain competency including assistance in the delivery of the Annual Competency Test

To ensure that training forms an integral part of the business ethos

To support the Outsourcing strategy as appropriate through a Train the Trainer approach

Learning and Development Trainer Skills & Qualifications

  • Understand the full training cycle from identification of needs to delivery of training solutions
  • Ability to deliver training/coaching on a 1-2-1 basis and to groups of people
  • Consistently deliver a high-quality training environment to the business
  • Desire to constantly develop others to achieve their maximum potential integral to your values
  • Ability to develop and devise blended training modules and associated training material
  • Ability to manage and prioritise own workload
  • Ability to change in a fast-moving business
  • Qualification in Learning & Development (desirable)

Knowledge

  • High level competence in CDL
  • Insurance Systems and Product knowledge
  • Knowledge of FCA regulatory compliance requirements (advantageous)
  • Knowledge of the various government supported training schemes e.g. NVQ
  • Knowledge of PowerPoint, Excel and Word
  • Practical knowledge of the various methods and styles of delivering training solutions to ensure maximum benefit

Attributes

  • An effective communicator and motivator with all levels of staff
  • Acts as a role model to others in the business
  • Positive, approachable and professional at all times
  • Capable of influencing others to achieve objectives
  • Organised
  • Thinking "outside of the box" to find solutions to issues facing the training needs of the business
  • Collaborative approach

Reference: 37935122

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