Location: Harlow, Essex
Salary/Rate: £34,000 - £37,000 per annum + excellent benefits package
Type: Permanent, Full time
Hours: Monday - Friday, 08:45-17:15
Adecco Harlow are excited to be recruiting for a Learning and Development Manager on behalf of our highly reputable client based in Harlow, Essex. This is a full time, permanent position within a nationally recognised, open minded business that can offer a long term and structured career path.
The Learning and Development Manager will be leading a team of four specialists ensuring that they are appropriately developed, coached and managed to provide industry leading solutions. As an ambassador for our client, you will be responsible for developing the strategy, tactics and tools needed to ensure that an ethos of delivering the highest quality customer service is at the heart of everything they do.
Main Purpose of Role:
In this highly autonomous role you will champion the delivery of high quality customer service through the effective design and delivery of industry-leading training, development and communication solutions.
Key accountabilities include but are not limited to:
*Champion the delivery of high quality customer service
*Training, Development & Coaching
*Knowledge Management & Communications
Ideal candidate and personal qualities:
*Experience of designing and delivering training and development solutions within a customer service environment
*Experience of coaching individuals, team management experience would be preferable
*Ability to manage complex workloads and delegate effectively
*Excellent Communicator - internally & externally
*Planning and Organisation experience
*IT literate- Competent on the use of Microsoft word, Excel and Office. Working knowledge of Customer Relationship Management (CRM) systems would be highly advantageous.
Benefits include but are not limited to:
*26 days holiday entitlement excluding bank holidays
*Private health care (Bupa)
*Company pension scheme
*Free car parking available
*Shuttle bus service (from Harlow town centre and train station - AM, Midday and PM)
*Two stage interview process
Due to the nature of this role a full detail job specification can be available upon request - however the majority of the required skills and experience are as above.
Training / Development / Customer Service / Planning / Coaching / Team Management
We regret that due to volume of response, we can only contact successful applicants. If you have not heard from us within 7 days, then unfortunately your application has been unsuccessful.
Adecco is an Equal Opportunities employer that is happy to welcome applications for any applicant who fulfil the role requirements for this position. The Adecco group is a global company with more than 33,000 FTE employees and around 5,100 branches in over 60 countries and territories around the world. The Adecco Group offers a wide variety of services that include temporary staffing, permanent placement, career transition and talent development, as well as outsourcing and consulting
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
- Training / Development / Customer Service / Planning / Coaching / Team Management
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