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Leadership Partner - I&O

Posted 7 February by Gartner Featured Ended

The Leadership Partner IT Infrastructure & Operations is responsible for the management and delivery of a high-touch portfolio of services targeted to senior enterprise IT leaders. The role is one of mentor, content-provider and business advisor for member enterprise IT leaders.  The LP must be a proficient coach for senior IT leaders (direct reports of CIO), so needs a strong practical background in infrastructure and operations.


  • Manage at least 35 - 40 multi-faceted relationships with Gartner's largest, most sophisticated clients. 

  • Establish and maintain working relationships with various internal groups to create a comprehensive, well designed, sustainable set of key deliverables (including targeted research, personal coaching sessions, scripted analyst sessions, involvement with appropriate events

  • Leverage subject matter expertise to create service solutions for EITL members and multi-member accounts utilizing all EUP products.

  • Define and deliver innovative solutions by assessing member needs and developing a customized value plan in accordance with overall EITL strategy and EITL product deliverables.                                            

  • Define and conduct on-site briefings for clients at client location in support of client key initiatives.

  • Utilize subject matter expertise to develop synthesized answers to members in response to inquiries                                                  

  • Direct and facilitate bi-annual member peer group meetings on topics of relevance to the community.    

  • Deliver bi-monthly webinars to community members on topics of relevance; including both analysts and peer experts      


  • Foster collaborative relationship with research and other key Gartner contacts.

  • Contribute to the continuing development of EITL programs through field experience and member interactions.

  • Accountable (with Executive Client Managers, Account Executives and CRO) for member satisfaction and renewal of EITL business.

  • Drive business development, along with AEs, with existing and prospective clients across the continent


  • Represents Gartner/EUP/Enterprise IT Leaders publicly as a respected content expert                                                       

  • Participate in presentations, panels and workshops at Gartner Events 

  • Participate in relevant research communities to keep topic area knowledge current and share client experiences with analysts

  • Maintain topic hierarchy and organization of program related content on EITL peer community portal.

  • Facilitate member interaction and collaboration through the EITL community portal and assisted member connections

  • Facilitate and participate in local events and round tables.

Job Requirements:
  • University graduate (Masters preferred) with a 10+ years experience working in a senior IT management role for 5+ years or with 5+ years in other IT area (e.g. Consulting, IT Supplier, etc.)
  • In-depth understanding of the IT industry and the role of Sr. IT leadership in Infrastructure & Operations Management. Experience with strategy development, organization design, initiative management, application of metrics and understanding of major industry trends.
  • In depth understanding of the business value of IT and the alignment of Business and IT strategies
  • Critical thinking and problem solving to assess client situation and provide actionable outcome based business/technical advice and access to appropriate Gartner resources to support achievement of business results
  • High tolerance / evolved ability to lead and manage ambiguous situations
  • Excellent relationship skills including experience working with Sr. IT Leadership
  • Superior verbal, written, facilitation and presentation skills    
  • Experience coaching and mentoring senior level leaders
  • Collaboration and team leadership.  
  • Demonstrable sales and/or business development experience with Sr. IT Leadership
  • Strong time and project management skills 
  • Travel 25% and upwards

Reference: 33722824

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