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Lead CRM & Customer Insight Analyst - eCommerce - London

Lead CRM & Customer Insight Analyst - eCommerce - London

Posted 21 January by Sparta Global
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Lead CRM Analyst & Customer Insight Analyst / eCommerce / 1-year contract ++ / London / Asap

Are you a CRM Specialist / customer insight analyst who wants to be part of an ambitious team shaping the future of Global eCommerce? Do you want to work for one of the BIGGEST brands within the industry? If so, this role could be perfect for you!

Key Responsibilities:

  • Assessment of CRM programs and customer segmentation to drive CRM performance.
  • Turn data into actionable insights and persuasively communicate them to multiple stakeholders
  • Work hand in hand with sales and marketing to effectively target and profile our customer base
  • Attribution insight and modelling of response (sales, leads, clicks, views)
  • ROI analysis and Optimization of CRM/marketing activity

Requirements:

  • Strong data analysis of CRM's
  • Experience manipulating large data sets, interpreting data trends and providing actionable insights
  • Proficient working with SQL
  • Familiarity with analytics, statistical & visualization tools e.g. Google Analytics 360, Tableau, R, Python, Microsoft Excel, etc.
  • Experience within the ecommerce industry is highly advantageous but not necessary

If you are an experienced CRM / Customer Insight Analyst, please forward your CV to me ASAP and we can discuss the opportunity in more detail!

Lead CRM Analyst & Customer Insight Analyst / eCommerce / London / Asap

Required skills

  • CRM
  • CUSTOMER
  • ECOMMERCE
  • DATA
  • INSIGHT

Reference: 37083380

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