CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Lead Contract Support based in Dublin.
PURPOSE OF THE JOB
Provide a comprehensive financial and administrative service. Provide leadership to a team.
MAIN DUTIES AND RESPONSIBILITIES
1 Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.
2 Positively respond to both our internal and external customers through effective communication and personal accessibility, while optimising contract performance.
3 Understand procedures and processes and operate them to the required standard. Able to understand and influence the Contract/ Area profit report. Provide knowledge and understanding to coach and support others with less experience.
a) Compliance to policies and procedures.
b) Report and influence KPIs (WIP/debt/invoice register/open POs etc)
c) Induction, training & development of new and existing Contract Support
d) Dynamics Key User
e) Housekeeping in Dynamics
f) Place sub-contractor orders
g) Customer invoicing
h) Management reporting (incl summarising/tabulating data in Excel)
4 Achieve results within quality, time, people and budgetary restraints.
5 Ability to actively drive improvement. Perform with an understanding of business requirements and changes, and ensuring continuous improvement.
6 Build a team, ensuring whole team is effectively utilised. Lead the team performance through motivation and winning commitment from them. Actively participate in a diverse and effective team.
7 Convey messages and ideas clearly and openly. Involve people and influence decisions. Report internally and externally. Give and receive constructive feedback successfully.
A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.
Higher educational qualifications to 'A’ level/HNC/D or degree would be beneficial or equivalent.
Good PC based skills, with experience in Word/Excel and Outlook - intermediate to advance level.
PowerPoint and Access.
3 years experience in a similar role with managerial experience.
Previous experience of a customer-facing role using operating systems such as Dynamics AX or Concept software.
Some financial / accounting experience would be an advantage.
Must demonstrate a strong sense of customer focus.
Excellent verbal, and good basic standard of written, communication skills. Self-motivated and systematic.
Results/ task orientated, attention to detail and accuracy.
Excellent time management and organisational skills.
Commitment to continuous improvement.
Ability to work as part of a team, as well as independently.
Committed to customer service delivery.
Reliable and committed.
Confidential and discrete approach.
Calm manner, able to work under pressure and with changing demands and priorities. Smart appearance.
Be flexible to work outside core office hours from time to time.
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