We are currently working in partnership with a high profile government sponsored national project in the Milton Keynes area. They are seeking a First Line Support Engineer for their laboratory. This role will be on a rotating shift pattern, including days and nights.
PURPOSE OF THE ROLE:
The First Line Support Engineer will be responsible for providing first line support in maintaining and repairing laboratory instruments and equipment in a technologically advanced manner. Utilising comprehensive understanding of instruments and applications, diagnosis and repair will be key duties to optimise high throughput automation of Life Sciences projects. This crucial position will be embedded within the laboratories to provide direct support to laboratory operators in issues related to both software and hardware.
The role will suit a proven team player who is keen on contributing towards the nation’s most important scientific programme, combined with engineering experience in Life Sciences automated high throughput instruments.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Lead equipment breakdown deep dive activities to identify underlying causes and provide repair and preventative maintenance to mitigate reoccurrence.
Help develop best practice of automation users complying to SOPs.
Work closely with equipment users to write and optimise protocols on automation platforms.
Establish and maintain strong rapports with Vendor Application Specialists and Field Service Engineers.
Develop and implement a proactive maintenance schedule for key equipment.
Carry out ongoing equipment performance analysis.
Interface with Quality Team to ensure compliance with ISO15189.
Interface with IT team to ensure instruments are supported.
Calibration of various scientific instrument types.
Installing and configuring workstations of automation instruments in preparation for validation methods.
Field Service Engineering experience
Experience in operating and troubleshooting liquid handling robot automation.
Excellent time management and prioritisation skills.
Ability to design and optimise automated protocols
3+ years experience in laboratory automation.
Advanced technical skills in field of expertise.
Experience of servicing scientific equipment.
Proven ability in directly resolving scientific equipment breakdowns.
Good interpersonal and communication skills.
Excellent analytical and problem solving skills.
An adept learner who can 'hit the ground running’.
Biological sciences BSc Honours degree or higher (or equivalent)
Experience in operating and troubleshooting automated qPCR or end-point PCR.
Experience of compliance to ISO15189.
Experience in Visual Basic Script writing.
Strong understanding of biological sample preparation and high throughput screening.
- Engineering Experience
- Field Service
- Service Engineering
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