Laboratory Client Liaison Officer - From £21,000 - Crayford ( 12 month FTC )
Latis Scientific Ltd are looking to recruit a Client Liaison Officer in order to efficiently manage and resolve customer queries, while providing a high quality service that is fundamental to the business philosophy of the Company.
As a Client Liaison Officer, you will be responsible for managing all of the day to day administration of your designated client group and will build relationships with your customers and understand the dynamics of their businesses and structure of each respective client. This role, based at Crayford, is a 12 month maternity cover FTC.
Duties of the role will also include:
Managing inquiries for the designated client group and, where necessary, passing the query on to the appropriate member of staff whilst ensuring the client is informed of all progress.
Managing customer complaints for the designated client group, ensuring that all customer complaints are logged and the appropriate paperwork is passed onto the Quality Manager for investigation.
Overseeing delivery and receipt of samples and their booking in; managing contract reviews in order to ensure the correct analysis is completed and sample information is correct.
Liaising with the respective laboratory managers to ensure completion of work.
Managing client price-books and preparing quotations where applicable. Investigating new requests and discussing with the sales team where applicable.
Preparing monthly reports for designated client groups listing sample numbers, customer complaints and inquiries.
The ideal candidate will be educated to degree level (or equivalent) and will have previous experience of working in a laboratory environment.
The role requires a proactive candidate who has excellent communication and interpersonal skills, who has the ability to provide excellent customer service and is able to represent the Company in a confident and professional manner. Working knowledge of Excel, Word and PowerPoint, as well as experience of working with databases, is also essential.
Latis Scientific Ltd is an equal opportunity employer and is committed to a policy of treating all of its employees and job applicants equally.
- Customer Service
- Interpersonal Skills
- Client Liaison
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