L & D Specialist

Posted 10 September by Page Personnel Finance
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L & D Specialist / Brighton / Human Resources

Client Details

Our client based centrally in Brighton are seeking L & D Specialist on a fixed term contract for 6 months.

Description

As L & D Specialist you will be responsible for:

  • Develop a flexible and multi-skilled training team increasing capability to deliver a range of learning solutions and improve customer and learner experience.
  • Lead a review of the L&D curriculum in line with business priorities and blended learning solutions to maximise staff engagement and development.
  • Establish multifaceted learning solutions incorporating digital learning and self-service to innovate and expand our service offering and resources.
  • Develop and embed all aspects of the training cycle to enable effective learning needs analysis and evaluate and report on the effectiveness of learning events and solutions.
  • Develop mechanisms to produce learner and training records and enable reporting on L&D metrics and team objectives.

Profile

  • CIPD qualification in learning and development or equivalent
  • Understanding and practical experience of adult learning and development techniques and methodologies including facilitation and coaching, gained through extensive knowledge as a trainer/HR professional in an equivalent environment
  • Knowledge of customer service call handling techniques in a contact centre environment
  • Knowledge of communicating and presenting to large groups and all levels and of influencing and developing individuals and teams (internal)
  • Understanding of differing learning styles and approaches to deliver both technical and behavioural learning and experience of using best practice learning and development evaluation methodologies

Job Offer

£30,000 FTE plus benefits

Reference: 40852273

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