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Knowledge Manager

Knowledge Manager

Posted 9 April by Shoosmiths Ended

Key Responsibilities

Client liaison

  • Assist in developing best practice guidelines and educating colleagues on best practice and the capabilities of Shoosmiths systems to maximise benefits for user communities around the network.
  • Where appropriate, provide support and guidance in relation to local KM training initiatives.
  • Assist in the planning phase of activities and priorities
  • Collate and analyse feedback to support ongoing development of the KM Strategy.

Working with Knowledge Professionals

Work with the Knowledge Professionals to:

  • create and manage knowledge base articles, tip sheets, etc. within Shoosmiths Intranet
  • establish a consistent approach across Shoosmiths Intranet and support others in developing material
    Work with the IS Systems Developer to improve intranet content and promote best practice.
  • Support the Head of Knowledge Management in building a KM infrastructure

Qualifications

Skills & Experience

  • You will have, or quickly develop, an excellent working knowledge of key legal KM technologies and concepts, as well as the firm's core KM products and services.
  • Experience working in a law firm or professional services environment would be a distinct advantage, as would experience of Microsoft Sharepoint.
  • You must be able to work with people proactively at all levels of the organisation - from Knowledge Partners through to all levels in all offices and practice areas.

Taking Initiative

  • The ability to gather and analyse information and to use the results of that analysis to make effective decisions and find innovative solutions to problems;
  • Act as an escalation point for users and stakeholders of the firm's knowledge systems on product-related issues and risks, and ensure that they are resolved and mitigated.

Being within Reach and Responsive

  • The ability to communicate clearly, persuasively and with sensitivity, both orally and in writing. Must have strong credibility with senior stakeholders.
  • Commitment to both Shoosmiths and its clients, demonstrated in the drive to improve both quality of client experience and delivery of the Shoosmiths Way

Organising and Managing Resources

  • Ensuring best practice is captured and utilised to good effect;
  • The ability to plan and organise yourself and others effectively in order to meet business priorities.

Pulling Together

  • The ability to form working relationships with others, both inside and outside Shoosmiths collaborating to benefit both individuals and the organisation.
  • Ability to promote the benefits of knowledge management across the firm;

Organisational/Strategic Thinking

  • The ability to see the role in the broader context of the organisation as a whole and its clients, and to use that knowledge to develop an in-depth understanding of stakeholders' needs and to drive action;
  • Evidence of ability to think strategically but also able to "roll up your sleeves" and get the job done at a practical level.

Required skills

  • Knowledge Management
  • Law Firm
  • Management
  • Communicate Clearly
  • Knowledge Base

Reference: 34859677

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