Knowledge Analyst / Incident Manager - Leading Employer - £27k

Posted 9 April by CV Screen Easy Apply

Are you an Knowledge Analyst / Incident Manager with ERP / ITIL experience based around Swindon?

Great, CV Screen has a fantastic opportunity for you to join a market leader in developing and delivering integrated business solutions. You’ll be assisting customers with problems and queries relating to ERP and Oneoffice application software, from installation to customer training.

You’ll proactively analyse incident data with the view of implementing call reduction strategies. You’ll do this by building self-help capabilities with Base Articles and videos to go onto the Knowledge Base.

Client

You will join a highly successful market leading IT company that develop and deliver integrated business solutions. They employ over 300 staff Globally and have been established over 30 years ago and offer excellent career prospects.

Knowledge and Experience

Previous experience as a Knowledge Analyst.

Experience of building a Knowledge base.

Experience of producing and implementing How to’s, Videos and help files.

Any experience with ERP Software would be highly desirable.

Who will suit this role?

This is an excellent opportunity for a Knowledge Analyst with excellent experience with Knowledge Base, and proven experience with self-help capabilities, looking to join a leading global IT company.

Salary:

Basic salary to £27,000 + Benefits

Location:

Swindon

Commute from Reading / Hungerford / Andover / Newbury / Bracknell / Basingstoke

To Apply:

Please send your CV to Matt Sylvester at CV Screen in strict confidence.

CV Screen is the Recruitment Agency managing this vacancy.

Reference: 34856968

Bank or payment details should not be provided when applying for a job. reed.co.uk is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job