Knowledge Analyst / Incident Manager - Leading Employer - £27k
Are you an Knowledge Analyst / Incident Manager with ERP / ITIL experience based around Swindon?
Great, CV Screen has a fantastic opportunity for you to join a market leader in developing and delivering integrated business solutions. You’ll be assisting customers with problems and queries relating to ERP and Oneoffice application software, from installation to customer training.
You’ll proactively analyse incident data with the view of implementing call reduction strategies. You’ll do this by building self-help capabilities with Base Articles and videos to go onto the Knowledge Base.
You will join a highly successful market leading IT company that develop and deliver integrated business solutions. They employ over 300 staff Globally and have been established over 30 years ago and offer excellent career prospects.
Knowledge and Experience
Previous experience as a Knowledge Analyst.
Experience of building a Knowledge base.
Experience of producing and implementing How to’s, Videos and help files.
Any experience with ERP Software would be highly desirable.
Who will suit this role?
This is an excellent opportunity for a Knowledge Analyst with excellent experience with Knowledge Base, and proven experience with self-help capabilities, looking to join a leading global IT company.
Basic salary to £27,000 + Benefits
Commute from Reading / Hungerford / Andover / Newbury / Bracknell / Basingstoke
Please send your CV to Matt Sylvester at CV Screen in strict confidence.
CV Screen is the Recruitment Agency managing this vacancy.
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