Key Account Service Support Administrator / Business Support

Posted 6 April by Bluetownonline Ltd Easy Apply

Job Title: Key Account Service Support Administrator

Location: Dartford

Salary: £20,572.00 per annum

Position: Permanent, Full Time, Mon-Fri, 8am - 5pm

The company is a successful privately owned independent lift company providing maintenance and modernisation solutions to a variety of customers. The business is looking for a reliable Service Administrator to support their Service Department.

Key Responsibilities:

As a result of the clients expanding National Service Portfolio an opportunity has arisen for an additional Administrator to join their Service team. The successful candidate will be responsible for provide administrative support to the Key Account Service Manager and provide backup relief to the Call Desk Administrators, and work within the Department on all administration related tasks and processes, ensuring well maintained record keeping and customer service.

As the Service Support Administrator, you will be a point of contact for their Key Accounts in their Service Department and professionally communicate with colleagues, engineers, and customers on behalf of the Company and the Key Account Service Manager. You will Interpret and apply written and verbal instructions from the Key Account Service Manager and colleagues.

The role will require you to keep clients updated on outstanding works and manage the respective portals of their Key Accounts. You will compile end of day shutdown reports for the Key Accounts; Make up files and folders where required; and to ensure timely and accurate time sheet data entry and the filing there of.

Key Requirements:

  • Excellent Customer Care skills with confidence to professionally handle sensitive or difficult situations (within the lift / engineering industry would be preferred) - previous reactive call centre experience preferred.
  • Professional and polite manner.
  • Attention to detail, ensuring timely and accurate data entry and filings
  • Excellent communication (written and oral) skill with experience of responding to external and internal demands.
  • PC literate with accurate typing and data-entry skills.
  • Ability to work with a variety of people and use own initiative.


  • 40 hour week Mon-Fri, 8am - 5pm
  • 25 days paid annual leave
  • Company Pension

The company's long-term aim is that the composition of their workforce should reflect that of the community. Where necessary, special steps, as permitted by the relevant Acts of Parliament, will be taken to help disadvantaged and/or underrepresented groups to compete for jobs on a genuine basis of equality.

Please be aware; due to the immediate start of this role, the company will not be providing any relocation packages or sponsorship for this role. Therefore you must reside within a reasonable distance of their offices in Dartford and must be eligible to live and work in the UK.

To apply for this role please click APPLY to submit your CV and a Cover Letter.

Candidates with experience of; Personal Assistant, PA, Senior Administrator, Office Assistant, Office Supervisor, Office Administrator, Senior Administrator, Admin Assistant, Administration Clerk, Admin, Senior Support Administrator, Senior Business Administrator, Business Administrator, Secretary, Support Administrator will be considered for this role.

Required skills

  • Admin
  • Office Administrator
  • PA
  • Personal Assistant
  • Office Assistant
  • Admin Assistant
  • Senior Administrator
  • Office Supervisor
  • Administration Clerk
  • Senior Business Administrator
  • Senior Support Administrator

Reference: 34849862

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