Key Account Manager

Role: Key Account Manager
Location: UK - Flexible (Remote / Client-Site Visits as needed)
Optional: Experience in Life Science/Healthcare/Pharma

Who are we?
Newpage is a global digital transformation partner for life sciences companies, specializing in AI-powered solutions, digital health platforms, and tailored digital innovations. We engage across the entire lifecycle—from problem definition and strategy to user research, UX design, and agile software development—leveraging lean practices to deliver and validate breakthrough digital health solutions that drive user value and business transformation.

With over 200 successful projects across 27+ countries, Newpage empowers medical affairs, digital health, and commercial teams to harness AI for greater efficiency, smarter decisions, and deeper insights. Our proprietary platforms—ACCEL and AI Agent Hub— create measurable impact across strategy, engagement, and innovation.

As a Key Accounts Manager, you will start conversations with potential buyers within Key Accounts, qualify them, help build a business case, and close the deals, which can be seven-figure deals. You'll help clients buy and become an integral part of our growth, creating a work environment where people feel comfortable.

What You’ll Be Doing

• Build, manage, and grow a strategic enterprise account.
• Own the full client account management life cycle- from strategic planning, retention, account growth, and issue resolution.
• Identify new business units, geographies, and stakeholders within the client ecosystem.
• Close multimillion-dollar service deals, tailored to client needs
• Develop and execute account growth strategies that ensure long-term value and satisfaction.
• Identify and build deep relationships with customer champions, senior executives, and key decision-makers.
• Collaborate closely with delivery, technology, operations, and leadership teams to ensure high-quality execution and ongoing value delivery.
• Conduct targeted product/service demonstrations, customized to different audience needs.
  
  What You Need to Succeed
• 8+ years of experience in account management, with a proven track record as a Key Account Manager or Strategic Accounts Manager in the Large Enterprise Segment.
• Exceptional business acumen with the ability to explain complex services in a simple, value-driven way.
• A strong sense of curiosity, urgency, and resilience in identifying and solving client needs.
• Empathy and clarity in communication, with a consultative sales approach.
• Demonstrated perseverance and a results-driven mindset.
• A passion for continuous learning and contributing beyond traditional account management functions.
  
  What We Offer
• First-class coaching and learning opportunities to support your growth.
• A "think big" culture that fosters innovation and ownership.
• Flexible working hours and locations, with the option of weekly on-site presence.
• Employee ownership, transparent compensation, and a voice in company decisions.
• A diverse, multidisciplinary, and supportive team environment.
• A family-friendly, people-first culture.