Key Account Manager (Nationwide)

Posted 11 July by Hilti GB

What's the role?

We're looking for an enthusiastic Key Account Manager to join our team. This is no ordinary sales job, as ours is a uniquely high-performing and supportive working culture.

This is a nationwide role, covering some of our biggest customers!

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With some 24,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

Devise, coordinate and deliver detailed strategies to maximise the profitable potential of the assigned accounts, and manage the tactical implementation of the strategies on a geographical basis through the regional key account coverage model and utilisation of the relevant Hilti resources.
Develop a high level contact network within your account portfolio to enable you to successfully drive relevant service and product initiatives through visits, seminars and product demonstrations.
Utilise your Hilti network to proactively manage the customer relationship including resolving customer complaints and credit control issues.
Create and maintain detailed customer data to support KA Analyst with accurate information regarding the assigned accounts.
Negotiate trading agreements to secure required nsp increases and maximise profitability for the selected accounts.
Act as the key interface between the customer and all relevant divisions.
Effectively communicate to the sales teams, the key accounts team, and other relevant members of the wider Hilti team and actively encourage return communication on a regular basis.
Measure and report on share of wallet for Hilti’s and competitor products and services to aid in the formation of new company marketing strategies.

Hilti Key Facts

Once you join Hilti, you’ll see why people stay. Indeed, 82% of people who joined us two years ago are still with the company.

What do we offer?

Show us what you’re made of and we’ll offer you opportunities to move around the business - to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

Who should apply?

We have an excellent mix of people and some of our best account managers joined us with no experience. So, if you’ve never worked in sales or construction, that’s fine with us. Success at Hilti is down to teamwork and ability, no matter what your background.

What you need is:

Direct sales experience (preferably Construction based)
Proven ability to connect and build relationships at different levels within a customer's organisation
Experience of identifying and driving initiatives with a customer's organisation
Ability to make high level contacts and influence decision makers
Ability to apply a strategic and commercial approach to analysing the customer business
Ability to be forward thinking in order to protect, defend and win new Hilti business
Excellent written and verbal communication skills
Confident and impactful presenter
Effective organisation skills to maximise productivity and utilisation of internal resources

Flexible working is one of many ways that Hilti seeks to ensure that it offers a work-life balance that works for employees and works for the business. We offer flexible working options to suit different stages in your life and aim to support you to find the right balance between work and home life.

Flexible working can take many forms, including but not limited to: job sharing, part-time working, annualised hours, compressed hours, flexi-time, term-time working, working from home, staggered hours, career breaks, time off in lieu, and flexible shift-working*. We also offer employees the option to buy up to five extra days' annual leave each year.

*Please note that not all options are available for every role and you must complete six months' service before you are eligible for any change in your working pattern.

Reference: 34822318

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