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Junior Oracle DBA Technical Analyst

Junior Oracle DBA Technical Analyst

Posted 17 January by Kerridge Commercial Systems
Ended

Kerridge Commercial Systems (KCS) is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single- or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouse

The Commercial Software Support Department assists customers with queries and problems relating to the KCS application software post implementation. The Department also provides customers with a wide variety of other services including the installation of new software and customer training

Work with the team to provide support around Oracle Databases and their interaction with the Operating System and K8 product

Accurately resolve problems using analytical and technical skills following the support department procedures

Project a professional image at all times and build up and develop good relationships with both customers and other internal departments

What you''ll be doing...

  • Daily checks of Oracle based systems and resolution of any issues
  • Oracle Database System Installs and configuration
  • Installation of K8 systems including K8, the Database and Operating System
  • Manage, prioritise and progress their adopted calls, in particular: Effectively and promptly resolving calls, ensuring old calls are kept to a minimum, accurately investigating, identifying and rectifying both the causes and the symptoms of problems, providing work arounds to minimise the impact of problems when this is appropriate, implementing solutions to the customers’ best advantage and ensuring the call resolutions meet the working and business practices of the customer, escalating calls and seeking advice when appropriate
  • Efficiently resolve issues relating to the Oracle database and the underlying operating system
  • Copy Live Databases to Test systems
  • Identify and develop scripts relating to Oracle and the operating syste
  • Patch and Upgrade Oracle databases
  • Provide an efficient high quality Support service in accordance with the Service Level Agreement
  • Work with KCS Oracle Partners to communicate and resolve issues
  • Develop the Tools and Capability to provide a proactive monitoring Managed service to our customers
  • Follow and apply the standard Software Support Procedures and Practices
  • Improve relationships with customers, and when necessary act as a key contact
  • Effectively handle complaints and call escalation requests from customers

What we need from you...

Essential

  • AS, A level or HND in Computer Science, similar or higher qualification
  • Experience of working with Linux/Unix based operating systems
  • Experience in a customer-focused role in a service oriented environment
  • Ability to maintain a professional standard of communication at all levels
  • Ability to organise and manage own workload efficiently
  • Ability to investigate unfamiliar problems and generate effective solutions in a systematic and logical manner

Desirable

  • Proven experience of managing an Oracle Database, including database design, installation and troubleshooting
  • Oracle Certified Professional Database Administration status in 11g or 12c
  • Linux Certification
  • A good knowledge or experience of a structured programming language

Required skills

  • Communication Skills
  • Computer Science
  • Linux
  • Oracle
  • Problem Solving

Reference: 37061703

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