Junior IT Support Technician

Posted 4 April by Anderson Recruitment Ltd Easy Apply

This is an exciting opportunity to work for an expanding, fun and friendly company in Quedgeley, Gloucester who offer excellent career progression.

Our client is looking for a permanent Junior IT Support Technician to work within a small team who primarily focus in exceeding the expectations of their dedicated and loyal customers.

The successful candidate will have excellent customer service experience and be working towards/or have a relevant IT qualification. Full training is provided!

Responsibilities/Duties;

-Carry out remote 1st/ 2nd line support.

-Log support calls into a bespoke database.

-Answering emails and calls in a helpful, positive and friendly manner.

-Taking ownership of support requests ensuring they are resolved to the customers’ satisfaction

-Ensuring customer expectations are managed correctly and that these expectations are met

-Troubleshoot and solve complex technical issues to the customer’s satisfaction

Candidate Attributes;

-Experience in providing outstanding customer service

-Technical knowledge, self-taught or previous working experience

-Working towards/ achieved a relevant IT qualification

-Self-motivated individual who enjoys working in a busy environment

-Desire and ability to learn new skills

-Flexibility and willingness to "go the extra mile"

Hours: Monday - Friday, 8:30am - 5:30pm

Salary: £18,000 - £23,000 depending on experience

Required skills

  • Bespoke
  • Customer Expectations
  • Ownership
  • Training
  • 2nd Line

Reference: 34661437

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