Junior IT Service Desk Analyst - Temp to Perm

Posted 1 week ago by Concept Resourcing
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Junior IT Service Desk Analyst - Peterborough - £11 to £12 per hour

Concept are actively recruiting for a Junior IT Service Desk Analyst in Peterborough.

You will be working for a leading IT Services organisation on their rapidly growing Service Desk. This is a fantastic opportunity for someone who is looking to start their career in IT.

Job responsibilities;

  • Act as an initial point of contact to external customers and ensure that incidents are fully managed through to resolution (escalate where applicable)
  • Answering incoming calls and emails from customers and accurately logging incidents ensuring all relevant data is captured
  • Provide an excellent level of customer service to internal and external customers

Experience needed;

  • Have an IT qualification (A-Level, College, University)
  • Experience in a customer service/retail environment
  • Have a real drive and passion to progress into a role within the IT Industry

This will be on an initial 3 month contract basis paying £11 - 12 per hour (dependant on experience)

Most shifts will be day work between 08:00 - 20:00, must be flexible to work 7.5 hours per day between these hours.

Please send a CV to find out more

Required skills

  • 1st Line
  • IT Support
  • IT Helpdesk

Reference: 39330370

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