Junior Customer Service Administrator

Due to team and business expansion, our client is looking for a Junior Customer Service Administrator to join them on a full-time, Permanent basis. Within this role you will provide support to existing customers in order to manage any queries, concerns, complaints or changes to their services, for example, all whilst achieving an exceptional level of customer service.

Position:Junior Customer Service Administrator
Salary: £15,000 - £18,000 per annum (based on experience)
Location:Milton Park
Duration: Permanent
Hours: 37 hours per week Monday to Friday
Benefits: 25 days plus bank holidays, parking available, pension scheme

Primary duties:
*Answering customer telephone queries and on website chat platform taking messages when needed.
*Keeping customer accounts up to date in our Salesforce system and bespoke in-house system.
*Assist customers on the phone with confirming bookings and quotes.
*Basic admin duties: logging details onto the database, checking reviews, uploading new contact details to system.
*Data entry
*Other admin duties as required

Capability, Knowledge and Experience:
*Excellent communication skills
*Excellent calm telephone manner
*Experience with the Gmail platform
*Experience with Microsoft, word, excel

Education and Qualifications:
*English GCSE C or equivalent

Personal Characteristics:
*Ambition to work hard and build a career via internal progression
*Proactive and tenacious attitude
*Strong team player with a strong initiative and able to work individually

If you are interested in the Junior Customer Service Administrator position and believe you have the suitable skills and experience to be considered, then please apply.

Please note: Only candidates with the relevant skills and experience will be contacted regarding this position.

If you do not hear back from us within four days you have unfortunately been unsuccessful in your application. Please continue to visit the website for other opportunities.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

Required skills

  • Customer Service
  • Invoicing
  • finance
  • Junior
  • accounts
  • Office Admin

Application questions

Do you have previous Customer Service experience?
Are you looking to get within a office based role?
Are you available immediately? Not essential?
Do you have access to your own transport?
Do you live within 10 miles of Milton Park, Oxfordshire?

Reference: 34860065

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