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Junior Client Service Executive

Posted 27 February by Boffin Recruitment Ended

Junior Client Service Executive

The Role:

An excellent opportunity for a bright and enthusiastic Junior Client Service Executive to support the Client Services team on all aspects of the system.

This is a perfect role for a hardworking individual to work within a lively and dedicated team.

Main Duties & Responsibilities:

  • Day to day support of helpdesk. Ensuring that all helpdesk calls and incoming emails are acted upon in a timely manner.
  • Liaising with media and creative agencies, sales houses, media owners & broadcasters; incorporating all aspects of client servicing.
  • Support the team in maintaining databases. Assist with data checks and sending of regular client reports when needed.
  • Provide training sessions for users
  • Assist in management of presentation and training documentation as needed, creating new and updating documentation where necessary.
  • You will also be involved in the testing of new product development and enhancements.
  • Support manager with identifying and targeting new business opportunities, in order to meet targets set.

Key Skills:

  • Client service experience in a business to business environment
  • Strong customer service skills and confident telephone manner essential
  • Ability to build strong customer relationships
  • Attention to detail, ability to prioritise and problem solving skills essential
  • Strong communication skills including excellent listening skills
  • Strong presentational skills
  • A team player
  • Ability to learn new systems and processes quickly
  • Knowledge of the Media Industry an advantage

Required skills

  • Client Services
  • Communication Skills
  • Customer Service
  • Helpdesk
  • Media

Reference: 34565808

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