John Lewis Customer Service Advisor

Posted 12 April by SiTEL Easy Apply Featured Ending soon


Fantastic opportunities are now available at our Plymouth site in the iconic Ship Building at Derriford Business Park. We are a successful global company with sites all around the world, supporting our well known clients in delivering first class customer service every day. As we continue to grow, we are looking to welcome aboard people with a passion for helping customers and solving problems to help us become a flagship for customer service in Plymouth.

A day in the life of a customer service advisor

Our Client John Lewis are renowned for their outstanding commitment to being leaders in customer service.

Whether you are speaking to customers over the telephone or corresponding via email in our busy contact centre your warm professionalism, expertise and brand values ensure the customer journey is the very best each and every time.

You understand that not every customer is a happy customer when they first contact us but you will build brand loyalty by taking ownership of customer queries and providing consistently positive solutions.

To support you in joining our crew full training is provided on our computer systems, processes and core brand values to ensure you have the skills to bring your customer service experience to life.

Served by public transport and with onsite parking, our site within the Ocean City of Plymouth offers a straightforward commute from surrounding areas.

You will be welcomed onto our comfortable open plan call decks with green views and accessible outside spaces. Whether you want to bring your own refreshments or visit our neighbour’s discounted onsite cafeteria, you can relax in our spacious break areas.

To join our crew, we ask that you:

  • have 6 months of customer service experience
  • have confidence in learning and using a variety of computer systems at work
  • are comfortable in turning sometimes tricky customer service experiences around so that our customers remain happy and loyal
  • are able to create a great customer service experience through your verbal and written communication skills

What you need to know

Permanent contracts available for a range of start dates between now and June

We are happy to discuss both full time and part time opportunities.

Our customers need to be able to contact us throughout our opening hours which are …

8am - 9pm Monday to Sunday

…and so our team do cover earlier and later shifts and some weekend shifts too.

As a customer service advisor we aim to publish your shifts 3 weeks in advance.

Salary: £8.00 per hour (post probation raise to £8.30 and pro rata bonus of £300 after 6 months)


Opportunities for career progression- we encourage our employees to develop and progress within the business and look to our own talent pool when positions become available.

Corporate Perks- an exclusive online platform that helps you to save money on shopping and entertainment

Sitel Plymouth pledge a commitment to guaranteed interview for those with an Armed Forces background providing the minimum requirement is met

Company Benefits- pension scheme, childcare voucher scheme and help with eyecare.

Dress Down Days- casual wear on Fridays, Saturdays and Sundays.

£10 Gym member at Adrenaline alongside 20% Park facilities

20% off Clip and Climb activities

Free WiFi on site.

Our training periods are paid.

Reference: 34887059

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