Salary: £40k OTE (guaranteed minimum c. £28k)
Full time, permanent.
This is the job
You’ll have the open road as your office. It’s not a 9 to 5, Monday to Friday job. We make sure that Jaguar Land Rover customers and AA members receive the level of service required wherever they need it, whenever they need it. Because of this, you'll be required to work shifts, which could include evenings, weekends and bank-holidays.
Roadside Assistance and Repair
To attend all breakdowns as requested by the Operations Centre within the requisite time period. To effect all repairs efficiently, competently, and to the correct standard. To maintain and develop skills in all aspects of repair, service and maintenance. To make full use of all equipment and training provided to ensure maximum roadside repair rate. To inform the Operations Centre of the outcome of each job to request further assistance if required.
What will I be doing?
To ensure that the service provided to the customer is of the highest standard in keeping with the brand image and the company’s standards.
To ensure that the Customer Service Vehicle is correctly maintained and serviced, and to ensure this is done at a time which minimises 'down time’. To ensure that the interior and exterior of the vehicle are clean and tidy at all times that all parts and equipment are on board.
To ensure that stocks of required parts and tools carried in the Customer Service Vehicle are at maximum levels at all times and to monitor parts usage to ensure the correct levels are maintained. To proactively manage parts stocks in line with the real requirements.
To provide, when requested, technical assistance on the telephone to recover Operators, customers and co-ordinators.
You will also be responsible for the following:
Health & Safety, Quality Management, Administration, Appraisals, Training
What do I need?
You need to have the following technical qualifications: an NVQ Level Three or equivalent in Vehicle Maintenance and Repair and have current garage experience (preferably main dealer experience) with a familiarity of modern vehicle systems.
A good knowledge of electrical, fuel and ignition systems of vehicles is essential as is the proficient use of a multi-meter and other garage diagnostic equipment. You will need to be familiar with operating computers as all our breakdown teams obtain technical information, guidance and work allocation through a roadside laptop computer.
Due to the nature of the work you will need to hold a full valid driving licence covering B or BE categories. If you don’t yet have the BE category, you’ll need to complete this before you begin - however we will fund this as part of your induction with us.
Your hours of work will equate to a 48 hour working week, averaged over a 17 week reference period, and based on the current shift rota.
Treating Customers Fairly:
To ensure adherence to the FSA Treating Customers Fairly 6 Consumer Outcomes.
Health and Safety Requirements:
Conduct yourself, and carry out work to ensure compliance with the Company’s Health, Safety and Environmental Policies.
To ensure you manage the health and safety of your team and any associated risks with the work they undertake.
What you’ll love
Working with a trusted and respected brand on this highly prestigious account, you will enjoy and varied and challenging role. You’ll get a kick from using the latest tech and equipment and be given plenty of opportunity for development and career progression internally.
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