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Java Application Support Analyst

Posted 1 February by RS Components Ended


Java Application Support Analyst with Linux skills required to support our customers with their technical enquiries. Working with our First Line support team who triage the incidents, you will resolve customer's issues as quickly as possible whilst ensuring that our customers experience the minimum of impact. You will have commercial experience of troubleshooting and supporting Java applications running on Linux and previous application Java development skills

We are looking for a proactive Java Application Support Analyst Support as a large part of the role will be for you to come up with new ideas and solutions to prevent a problem occurring in the first place.

Working with our numerous Agile Teams, you will be able to understand new developments and provide guidance on possible issues that may arise as well passing on suitable information to the rest of the team.

Your responsibilities will include:

  • Application Support
  • Diagnosing and fixing issues on the Ecommerce Environment.
  • Monitor the application performance of the systems.
  • Identify possible causes of breakdowns.
  • Build Monitoring dashboards and alerts in our Monitoring tool so that we can get early warnings of issues.
  • Build up plans for application patching.

A combination of the following skills and experience are required:

  • OS flavours such as UNIX, Solaris, LINUX
  • Exposure to Java web applications
  • Unix scripting (e.g. perl and bash) desirable
  • Excellent all-round communication skills
  • Good customer service skills and a good understanding of customer focus and updates
  • Incident and problem management is beneficial (preferably ITIL)
  • Excellent delivery focus and commitment
  • Team player, able to learn/adapt quickly and take responsibility

About company

RS Components is a global FTSE 250 distributor for engineers. We operate in 32 countries around the world with over 60% of our business now being delivered online.

In recent years we have created a truly global digital company with 70% of our sales attributed outside of the UK. We have created a digital presence which has won over 20 awards over the last 18 months, generating over 8 million visits to our digital shop per month and driving £3m sales every day, placing RS one of the leaders in B2B highest growing companies globally.

This level of business results in us shipping a parcel to somewhere in the world every 2 seconds…however this is just the start! There's never been a more exciting time to join RS Components - be at the centre of our plan to accelerate our growth and truly dominate the digital world.

Our Values:

Working Together: We work together as one global team. We build relationships and work closely together across different functions and across many countries.

High Performance: We strive for high performance and receive recognition for our achievements.

Customers Obsessed: Our customers, both internal and external, are at the heart of what we do.

Dynamic: We are innovative, always seeking new ways to move forward with pace and agility.

Respect: We inspire trust among ourselves through openness and honesty.

Department Profile

As part of the Technology Department, the Operations Team work to ensure that our systems are always available to our customers.

Although a relatively small team, we cover everything from software applications, databases, networking and servers through to desktops / laptops and even mobile phones.

We work with a number of areas of the business to understand their ever changing needs and developments, along with a number of third parties who are based in and outside the office.

This role falls is working with the Ecommerce team who maintain a number of Java based applications. Our key application is our Customer Websites which are fast approaching a Billion Pound Turnover per year and is already used by 60% of our customers.

We also manage a number of other applications, some internal facing, some external, built using the Java Stack using a variety of Technologies.

Finally, with over 500,000 products on our site, and with over 1 million customers worldwide, this results in a lot of data that has to be managed.


Electrocomponents trading through its brands RS Components and Allied electronics is a British-based distributor of electronics, automation and control components, engineering tools and consumables. Electrocomponents is listed on the London Stock Exchange FTSE 250 and in the last financial year we had revenues of £2bn. Following a change of several key members of the executive leadership team in 2015, including the appointment of Alexander von Schirmeister, Chief Innovation Officer who joined from eBay, the business has been reinvigorated and there is a renewed appetite for growth and innovation. The new leadership team has developed a bold strategic vision that centres on driving a best-in-class customer and supplier experience, improving the organisation's digital capabilities and focusing online user experience to increase the pace of change and provide a profitable base for future growth, recently celebrating achieving £1 billion of annual digital revenues.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Required skills

  • Java Linux support

Reference: 34371973

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