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Japanese Customer Service and Reservations Agent

Posted 7 March by Kerr Recruitment Ltd Ended

Japanese Customer Service and Reservations Agent

1 year contract initially

Full-time (East-London)

£18.5K + Benefits

Our client; a global company within the airline sector is looking for a JAPANESE Customer Service and Reservations Agent to join their CS team, providing excellent customer service to passengers, selling tickets and promoting company's services.

Shift rotations: Monday to Sunday

Shifts will rotate from 8.00 a.m. to 16.30 p.m. and from 9.00 a.m. to 17.30p.m.

Main responsibilities

  • Handle reservations and bookings for flights, hotels, railways, including related including JMB related queries/requests
  • Ticketing, issuing, reissuing tickets and refunds
  • Operate the VIPS (database) efficiently as well as other internal systems to maintain accurate and up-to date records
  • Call customers in case of irregular operations (cancellations of flights, delays, major strikes etc.)
  • Assist with queries from offices, Airports, other sections and other airlines to ensure smooth communications and operations.
  • Carry out other duties as instructed by Supervisor/Manager

Essential skill

  • Excellent English both written and oral is MUST
  • Fluent in Japanese is a MUST
  • Professional verbal and written communication skills
  • Proficient in computer skills
  • Familiarity with GDS system could be an advantage.
  • You must have at least 18 months work visa allowance or permanent permit.

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.

Required skills

  • reservations
  • airlines
  • hotels
  • bookings
  • flights
  • galileo
  • gds

Reference: 34629474

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