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ITS Field Service Technician

Posted 4 January by Ricoh UK Ltd Featured Ended
ITS Field Service Technician
Competitive Salary + Company Benefits + Company Vehicle
Field based - Tewkesbury

You work for us, and we`ll work for you

Ricoh transforms businesses with imagination, clarity and vision. In fact the entire Ricoh workforce enjoys the pioneering and innovative ways of working. We like to call it: imagine. change. Our teams are embracing change, fostering new ways of working and we have never been more resolute in our mission - "you work for us and we`ll work for you".

Do you like the idea of not being in the same place all the time? If the answer is "yes", this role could be ideal for you. It`s a field-based role meaning you`ll have responsibility for a designated region where you`ll provide our customers with a professional, efficient technical maintenance and break-fix repair service across a broad range of EPOS and IT equipment. This includes servers, printers, tills, PEDs, scanners, switches, routers, APs, PCs, laptops and network devices). Naturally full training will be provided in the areas where you do not have sufficient experience.

Highly customer-focused, this role will give you the opportunity to engage with customers during installation, maintenance and repair as well as maximise revenue by identifying potential business and `trading up` opportunities - just by carrying out your day-to-day duties. You will also need to manage your own control of stock, manage stock returns and generally ensure the customer equipment is fit for purpose when you leave their premises!

To be considered, you will need a good knowledge of electrical/mechanical engineering and ideally experience across retail and IT hardware/images. With a proven fault-finding technique and good IT literacy, you`ll be able to prioritise your day and multi-task to meet service priorities and deadlines. A good understanding of stock control is also required, along with the ability to work on your own initiative.

A full driving licence is required for this role and you will be provided with a company vehicle in order to undertake your duties within your region.

Ricoh have removed the disclosure of convictions box from their application process (ban the box - programmes/ban-box) offering equal opportunities to all. For all roles, we will judge each individual on their skills and ability before taking into account their history. However some roles are subject to sensitive and restrictive information and, if successful, you may be required to undertake pre-employment vetting checks which include but are not limited to residency check, credit reference check, financial sanctions` check and a DBS Check. Further information on Employment Vetting can be accessed by contacting the Ricoh Resourcing Team.

We are an equal opportunities employer.

No agencies please.

Reference: 34132120

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