Italian speaking customer service representative

Posted 23 January by Randstad Employment Bureau

Are you fluent in English and Italian - along with one other language (Spanish, French or German)? Do you have a good knowledge and understanding of technology and customer services? Are you able to support customers with queries, in a calm and professional manner? If so, please read on as I am looking for you!

I am recruiting for a multi-lingual Customer Support Executive to join a team on a permanent basis, paying a starting salary of £18,000, working Monday - Friday 37.5 hours per week.

This is both a multi-tasking and challenging role, you will be dealing with and resolving a multitude of customer queries.

Benefits of working for this client:
*Company pension scheme
*Company perks scheme via Corporate Perks
*30 days holiday per year (28 for first year) which includes the Bank holidays
*Subsidised canteen (includes little perks such as free vending machine drinks and one fruit a day).
*Free parking on-site
*Quarterly company performance bonus

Job Responsibilities:

*Answering general questions about the Warranty and Premium membership programme via phone, chat and web ticket.

*Authorisation and processing of customer warranty requests and assisting customers with any shipping issues

*Assistance with customer account/profile management

*Documentation of resolved issues as candidates for the central knowledge base

Preferred Skills:

*Excellent verbal and written communication skills; fluency in English and Italian and one of the required language combinations is a must (Italian in combination with Spanish; French or German).

*Ability to show extreme customer empathy and provide customers with helpful, energetic support to questions and issues

*Proven ability to use Microsoft Office products

*Strong detail orientation to ensure high quality of documentation for support cases and knowledge articles

*Ability to clearly follow documented processes and policies

*Ability to apply great judgement and prioritise workload when handling multiple customer issues

*Commitment to meet clearly defined goals / deadlines

*Willingness to identify important customer issues / trends and retain accountability to the customer until solved

*Ability to critically analyse an issue and apply the appropriate solution

*PLEASE ONLY APPLY IF YOU HAVE THE RELEVANT LANGUAGE AND CUSTOMER SERVICES SKILLS AND EXPERIENCE*

The client is looking for someone to start in February 1st 2018, I will be reviewing CVs this week and arranging interviews directly with the client for that week, if you are interested and feel you have the relevant skills listed above, please get in touch ASAP!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Reference: 34293529

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