Italian Speaking Customer Service Advisor

Posted 4 April by SiTEL Easy Apply Featured

Do you want to be part of a movement in the customer service world?

Do you want to work for a company that thrives on a culture of development and progression?

Do you want to work in an environment where your hard work and commitment are recognised every single day?

Then keep reading as we may just have the perfect opportunity for you…

We are one of the world’s leading, largest and most innovative outsourcers with a presence that stretches across the globe.

We partner with some of the world’s most recognisable brands and household names by providing customer service, technical support, social media support and much, much more…however, we do much more than just work with and on behalf of our client partners; we provide a 360 consultative service to ensure our client partners customers’ receive the absolute best customer experience each and every day. Without a doubt, the individuals that bring this meaningful and engaging customer experience for our clients to life are our customer service advisors who speak with their customers across a range of customer facing platforms including telephone, email, social media, chat, white mail and more!

As a customer service advisor, you are the forefront of our offering for clients and customers alike - you will work in a dynamic, team focused and customer centric environment in which each and every interaction of yours will have a more positive and far-reaching impact that you may realise. In an ever more competitive customer service arena, one great customer interaction can be the difference between brand loyalty and brand ambivalence; therefore, to say our customer service advisors are the most important people in our organisation is no understatement!

Whether you have or are yet to work in a contact centre, we offer an individual focused experience to make sure you get the most out of your role and working environment. So what does the average day look like for a customer service environment?

A day in the life of a customer service advisor

·Utilise your linguistic talent in Italian and English every single day to support customers and colleagues

·Providing a seamless customer experience in all of your interactions across a variety of customer contact avenues such as telephone, email, social media, chat and more!

·Providing collaborative support for your team mates, customers and client to make a real difference in all that you do

·Engage with the latest and newest technologies to further enrich the customer experience and upskill your own talents so you are at the very forefront of customer service expertise

·Create accurate customer based notes to best support the client in their endeavours, helping spot customer service trends and support the journey overall

·But most importantly, you will be working as part of a fast-paced, dynamic and exciting contact centre environment so make sure to have fun!

What you can expect from us

·A competitive salary in recognition of your talent and skill set

·A full and comprehensive induction training programme and a commitment to ongoing learning and development in a supportive environment

·An array of progression opportunities for those who are willing - fun fact, 70% of all our managers started their journeys internally as a customer service advisor!

·A contemporary, centrally based working environment (great when you want to peruse the capital’s shops on your lunch break or meet friends for dinner after work…)

·Free fruit once a week to promote a healthy and balanced work place

·Free tea and coffee (to keep you caffeinated and motivated!)

If you are still reading this, I am sure you will agree this could be a great opportunity for you to join one of the world’s largest outsources as it starts its exciting new adventure in Riga!

But what do we need from you? Essentially, we want you to be….YOU! We have no constrictive expectations when it comes to our associates; what we do look for is passion to make a difference, the will to learn and a desire to succeed. The best way to summarise what we are looking for from you would be looking at our Sitel core values which are at the core of every single one of our actions.

Be Bold. Build Trust. Work Together. Wow Customers.

If the above sounds like the right working environment for you in which to thrive every single day, then we would love to hear from you!

Come and join the conversation today by applying for one our exciting customer service opportunities!

Get ready to start you journey

We look forward to welcoming you to the family.

Required skills

  • Call Centre
  • Customer Service
  • Dutch
  • Telecommunications

Reference: 34826241

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