Italian speaking Customer Service Advisor

Posted 11 January by The Language Business Featured Ending soon

NEW JOB - Italian speaking Customer Service Advisor - fantastic opportunity to join a world leading eCommcerce with an amazing brand and range of products that are recognised across the Sports, Health and Fitness sector EMEA region.


SALARY
£8.80 per hour


LOCATION
Colchester, Essex ( 45 minutes east of central London)


COMPANY BACKGROUND
Our client is a world leading Health, Sports and Fitness eCommerce company


JOB RESPONSIBILITIES
In order to support, by telephone and email, their Italian speaking customers, they wish to recruit an Italian speaking Customer Service Advisor. The exciting job will include the following duties and responsibilities:

  • Managing customer queries via telephone, email and live chat on a day to day basis for Italy
  • Updating customer's orders and accounts via online and in-house databases
  • Checking and amending live orders were appropriate
  • Liaising with couriers via telephone and web regarding customer's deliveries
  • Delivering a first-rate customer service experience in all cases
  • Keeping emails up to date with a response time of 1 hour
  • Continuously achieving team KPI targets for telephone calls, customer satisfaction and coaching
  • Assisting the UK customer service team at peak times

CANDIDATE EXPERIENCE / SKILLS

  • Fluency in Italian and English is essential
  • Enthusiastic and positive personalityxperience of customer service - all forms of customer service are considered - business, retail, hotel, hospitality and restaurant etc.
  • Ability to communicate professionally via telephone and email
  • Strong team player and flexibly in regards to working hours
  • A personal interest in sports, nutrition, fitness, health, gym and wellness is a preference
  • Ideally have your own transport as office location is not very close to public transport

SALARY, WORKING HOURS
£18,304.00 per annum / £8.80 per hour ) + increase after 6 months, 1 year and 2 years. The working week is 40 hours, Monday-Friday. Sometimes you have to work on a Saturday or Sunday but this is not very often.


TO APPLY FOR THIS OPPORTUNITY, PLEASE EMAIL YOUR CV DIRECTLY TO US.

Reference: 33920290

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