Work closely with the companies external Sales Team in building and maintaining relationships with customers and key personnel within customer accounts, support their development in line with forecast.
Job Position:Italian & French Customer Service Administrator
Salary:£25,000 - £27,000 (depending on experience)
Hours: 08:30 to 17:00, Monday to Friday
Benefits:23 days' holiday plus bank holidays
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*Provide exceptional customer service, ensuring the customer receives excellence in all their dealings through the Customer Relationship Team.
*Account manage designated customers and to ensure all areas are being explored within the product range and develop the relationship to provide the customer with an internal single point of contact.
*Understand the customers' needs and requirements, escalating and prioritising where necessary, liaising and escalating with other departments to ensure effective resolution.
*Answer all calls/emails professionally using any prompts or guidelines given. Log in to the phone system by 8.30 and ensure correct use of make busy.
*Contribute to morning meeting by providing figures by 8.40am and any appropriate information within the meeting.
*Provide information and advice on products and services as requested and refer customers as necessary. This could include pricing, technical information, data sheets, lead time information and chasing of orders.
*Ensure all customer cases are logged in the Customer Cases section of CRM at the time they are received from the customer with full descriptions of issues, problems, requirements and any timelines or agreements that have been made. Maintain an effective log with regular updates and close when completed.
*Create opportunities and quotations, liaising where appropriate, presenting the customer with the most suitable solution to their requirement. As well as identifying additional upsell and cross sell opportunities, logging within the company's CRM database.
*Enter sales orders on the company's order database accurately to reflect the customers' requirements and within 24 hours of receipt providing there are no discrepancies and log on the order turnaround spreadsheet.
*Manage CRM database to deliver accurate and up to date information for the business.
*Give precise information to customers regarding outstanding orders, using the Sales Order Review and Despatch Data spreadsheets. Feedback resolution to customer where necessary within agreed timescales recording all contact and outcomes in CRM.
*Proactively maintain effective working relationships with all departments to achieve a shared goal of customer satisfaction and making it easy to do business with.
*Previous experience in a Customer Service/Sales Support role.
*Excellent communication skills in both writing and verbal English, able to interact well with those for whom English is a second language.
*Strong European language skills (Italian and French), able to communicate effectively verbally and in writing with international customers, ideally with skills and ability in more than one language in addition to English.
*Good numerical ability.
*Evidence of providing high quality support within a busy, high performing sales environment including pragmatic problem solving skills.
*Strength in using MS Office (Word, Outlook, Excel)
*Previous experience of supporting technical sales environment.
*Ability to identify process improvements and/or focus time on most added value activities.
*Spanish language skills
If you are interested and believe you have suitable skills and experience to be considered for the Italian & French Customer Service Administrator position, then please apply.
Please note: Only candidates with the relevant skills and experience will be contacted regarding this position.
If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application. Please continue to visit the website for other opportunities.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
- Customer Service
- Customer Support