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Italian Customer Service Administrator

Posted 7 February by Mulberry Recruitment Featured Ended

Italian Customer Service Administrator

Location : Wokingham

Salary £18-22,000

My client who are based in Wokingham are looking for an Italian Customer Service Administrator to join their team. We are looking for candidates who speak Fluent Italian and English. You must have strong attention to detail and thrives working under pressure and towards deadlines.

We are seeking a highly motivated, customer focused colleague to join us. We require an individual with excellent people and customer service skills, since he/she will need to interface with customers as well as have the ability to manage multiple priorities.

You will be auditing claims and making payments in multiple languages so need to be comfortable with languages. Excellent attention to detail is crucial as it is the main responsibility to ensure quality resolution of all the customer claims, requests and issues

Responding to all incoming Customer enquiries following agreed processes and working to Service Level Agreements.

Auditing transactions and verifying details correspond to the program guidelines.

Making payments

Data entry.

To ensure all program or process data used in the day to day delivery of program services are correct.

Key Skills

Fluency in English - both written and spoken is essential

Fluency in Italian, both written and spoken is essential

Fluency in any of the following: Spanish/ German/ French/ Russian/ Portuguese - both written and spoken is desirable

Excellent attention to detail

Personal Organisation

Excellent communication skills

Professionalism, reliability, accuracy and flexibility

Ability to manage multiple priorities problem solving and complaint handling ability

Data entry

Excellent Excel skills

Ability to work in a Team and individually.

Numerate

Proactive and driven

On the job training

33 days holiday (including bank/ public holidays)

Subsidized Private Medical Insurance

Free Car Parking

Childcare Vouchers

Access to a stakeholder pension scheme

Long service award

Required skills

  • Italian languages

Reference: 34415452

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