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IT Verification Specialist, IT Security Arabic & French

Posted 4 January by Result Recruitment Ended

IT Verification Specialist, IT Security

Arabic and French Speaker required

Reading Office

Working for a prestigious IT software vendor

Varied and challenging role

Excellent training and on site facilities

Base £26k - £27k + full corporate benefits + 5% bonus

Working for an IT security vendor you will be responsible for verification of business that wish to transact online.

You will be researching, gathering and validating qualified information for customers.

They are purchasing SSL certificates which prevent third parties infiltrating the website and protects them from data loss

This critical role helps ensure adherence to the companies & strict verification policies and procedures. This means companies that fail to meet compliance criteria will not be able to utilise the product - protecting the web from nefarious and illegal organizations

The main focus of the Verification Specialist is to process customer and service requests. In this role, you will execute verification procedures and ensure that customer account and order information conforms to guidelines and requirements placed by international governing bodies.

You will be responsibilities:

  • Responsible for researching, gathering and verifying the correctness and authenticity of the information collected for new orders
  • Responsible and accountable for having detailed knowledge of verification policies and procedures
  • Work closely with the Verification Auditors to resolve customer issues and to develop and recommend issue resolution
  • Help define, recommend and implement process improvement and efficiencies to enhance Verification operational effectiveness (e.g. improving issuance times) and improving customer satisfaction
  • Maintain ongoing tracking of work using approved productivity tools to ensure customer requests are continuing to move toward satisfactory completion within prescribed service level timelines

Requirements:

  • Experience in a direct customer support/service role
  • Ideally previous experience in an authentication role preferred
  • Strong attention to detail a must
  • Experience using Salesforce
  • Language: English and at least one other European language would be an advantage

Base £26k - £27k + Bonus + Full Benefits, Reading, Berkshire

Required skills

  • Administrative Support
  • Arabic
  • French
  • Verification
  • SSL Certificates

Reference: 34143835

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