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IT Technician

Posted 2 May by Stobart Group Easy Apply Ended

Stobart Group have an exciting opportunity for an IT Technician to join their growing team based in Carlisle.

Job Title: IT Technician

Location: Carlisle – Solway

Salary: Up to £25,000 per annum depending on experience

Hours: Monday – Friday - 40 hours per week - 08:00am – 17:30pm

Stobart Group is an Infrastructure and Support Services business operating in the biomass energy, railway maintenance and aviation sectors as well as having investments in a property and logistics portfolio.

IT Technician - What’s the role?

- Responsible for the provision of technical support, covering incident management for hardware, software, LAN, WAN, date lines and telecoms

- Performing IT support utilising the group IT service desk system to resolve incidents within the agreed SLA/KPI

- Liaising with end users, technicians and third parties to resolve issues, keeping them informed of progress

- To maximise the availability of the company’s IT equipment and services and ensuring that operational needs of the business are met

- To support and mentor the first line support team. To provide project support when required

- To ensure all IT related documentation is kept up to date in line with key IT processes and procedure

IT Technician - What will I be responsible for?

- Second line support with cover for first line when required

- To ensure the company’s IT equipment and services are operating effectively

- Effective use of the IT Service Desk to manage incident, problem and change requests through to resolution within agreed SLA/KPI

- Server support

- Project support

- Backup management

- Communication with end users (customers) both internal and external

- Communication with wider IT team

- To be the primary source of support to all the sites within your geograqphical boundary when attending site visits

- To ensure that all escalated incidents or problems have been documented accordingly prior to escalation

- Ensure relevant checks are carried out to keep systems and services operating within agreed parameters

- Ensure all documentation is kept up to date to reflect current practices and operating environment

- Ensure relevant checks are carried out to keep systems and services operating within agreed parameters

- Ensure documentation is kept up to date to reflect current practices and operating environment

- Configuration of PCs to standard built specification

- Fault reporting to third party suppliers

- Support of telephony estate – including supplier liaison, switchboard setup and fault reporting

- Active directory administration

- Support of company and third party software

- Support of hardware estate – including supplier liasison, setup and fault reporting

- Out of hours support rota where required

IT Technician - You:

- Minumun of 3 years experience within an IT role

- Wide exposure to Microsaft operating systems and applications

- 5 GCSE’s including Matsh and English

- Full UK Driving Licence

- Microsoft Accreditation(Desirable)

- Exposure to thefollowing programms: MS Exchange, Share Point, Azure, LAN and WAN infrastructure, TCP / IPSecurity tools, Fire Wall configureation, ITL Foundation, Sophos Anti-Virus, Websence, Navision, Apple OS, Android (Desirable)

The successful applicant will be rewarded with a package including company pension scheme and uniform.

To submit your CV for this exciting IT Technician opportunity, please click ‘Apply’ now!

Reference: 35043004

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