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IT Technician

Posted 1 March by Reed Featured Ended
School IT Support Technician

Are you an experienced school IT Technician?
Interested in working within an excellent local school?

My client, a secondary school based in Bromley are seeking someone to join their IT tech division on a permanent basis.

The salary offered is £20,542 - £22,060 pa depending on experience.


This school operates a local helpdesk to manage the day to day workload of the department across the Academy. All members of the team are to work within this framework to ensure all of the departments responsibilities are carried out in a timely manner. To that end post holders must:-

- Read and accept all calls assigned to them, within an hour
- Update each open call, once every day, unless it is on hold
- Resolve every call within it's SLA
- Escalate calls that are outside of their ability within an hour
- Inform the Senior IT Support Supervisor of potential major issues immediately
- Record defective equipment within the helpdesk on the day it is discovered
- Replace defective equipment with a spare, if the defect will take longer than a day to resolve
- Oversee the work of external contractor, ensuring minimal disruption to others and record within the helpdesk, within 24 hours.
- Update hardware and software inventory, within 24 hours of making a change
- Ensure all systems, including peripheral equipment is safe, clean, fully serviceable and complies with relevant Health & Safety regulations whenever installing, carrying out checks and attending calls.

• A logical approach to problem solving
• Excellent organisational skills
• A knowledge of both wired and wireless networking
• Good communication skills when dealing with problems with staff and students

If you meet the criteria above then please apply today for immediate consideration.

Reed Specialist Recruitment Limited is an employment agency and employment business

Reference: 34247267

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