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IT Technical Support Engineer

Posted 27 February by Taylor James Resourcing Easy Apply Ended

We are looking for an a Technical Support engineer to work within a global brokerage business supporting their Trading Application infrastructure.

Previous experience within IT in the financial markets industry is essential.

Key responsibilities

- Provide immediate support to trading desk on incoming queries and incidents.

- Ensures SLA is met for each of our service desk ticket.

- Able to monitor newly deployed systems and provide feedback to improve our project deployment processes.

- Answering support calls and emails making sure that they're all dealt with utmost priority and responded immediately.

- Collect and compile required information for trade investigations.

- Prepare reports about our client facing systems which includes statistics about general bugs and outages to measure client experiences and to help improve QA process.

- Monitor FIX sessions and report any outages in a timely manner.

- Assist traders and middle office in trade investigations. - Escalating and working closing with the development team.

- Strong understanding of brokerage business along. - Strong understanding of service management.

- Must have strong understanding of trade flow and STP execution.

- Must have good understanding of back office and front office systems.

- Experience managing helpdesks queues.

- Working knowledge of programming languages and database technologies.

- Experience working with PowerShell to automate processes.

- Hold relevant industry qualifications.

- Good documentation skills

- Good communication (both written and verbal) skills

- Positive work and client service ethic

- Ability to meet deadlines

- Time management and prioritisation

- Strong commitment to Customer satisfaction and product quality.

Required skills

  • FIX
  • STP

Reference: 34562845

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