IT & Systems Support Coordinator - National Care Home - £25K - Paisley, Glasgow

Posted 15 September by Inspiring Interns Featured

This organisation is dedicated to delivering the best care possible for your loved one.

With a team of skilled nurses, carers and home managers, this company is backed up by a senior management team with a considerable number of years’ experience in caring for older people.

They ensure that the care in all their homes is of the highest quality and at the leading edge of current medical thinking.

Their dedication to skilled care and nursing for older people is unparalleled in the areas and communities in which they operate.

This is a graduate job offering up to £25K per annum. 

How you can expect to spend your day:

The IT and Systems Support Coordinator is responsible for the coordination of the IT infrastructure and systems platform across the care home group.

This role is key to ensuring that new IT software systems (namely the electronic care plan system) is implemented consistently and successfully across all the company care homes.

The IT and Systems Support Coordinator is responsible for coordinating how software is being used in each home and liaising with the software provider to make changes and further enhancements as required. The Support Coordinator will be responsible for working with front line staff to ensure that they understand how to use the software and have appropriate training.

  • The role will also include responsibility for implementing appropriate data protection measures in addition to ensuring core structures are in place to enable safe and smart working habits (e.g. cloud based file sharing with defined structure).
  • Liaise with and coordinate internal stakeholders and resources to ensure the electronic care plan system (Nourish) is implemented consistently across all homes
  • Working alongside staff in the care homes to evaluate how the system can best support their needs, reviewing any problematic areas as well as sharing good practice
  • Working with Operations management team to establish robust processes and procedures for the Nourish system
  • Liaising with the software provider to make changes and further enhancements as required
  • Implementation of IT strategy for Silverline Care (roadmap already developed)
  • Identify opportunities to make IT work better for the business, for example, identify issues through discussion with home based and regional staff and consider what IT can do to support and streamline work streams to improve efficiency
  • Working with staff to ensure IT hardware and software works for them including helping them with issues as appropriate (but not providing 24/7 helpdesk support which is outsourced)
  • Proactive internal stakeholder management by reinforcing good practice within the homes and undertaking regular “check ups” (e.g. printers working, passwords not being shared, dropbox being used appropriately)
  • Managing IT inventory for all home-based IT equipment
  • Ensure any new software/hardware solutions are completed on time and on budget with appropriate “buy in” from internal users through comprehensive stakeholder management
  • Where new hardware or software is implemented, ensure there is a smooth changeover from the old IT system to the new one with minimal impact to the service users
  • Establish and maintain relationships with third parties / software vendors
  • Lead the implementation of an integrated file sharing solution (cloud / server based) which works for both support office and field based staff and removes existing duplications 
  • Review IT security, data protection and information governance and develop and implement approaches to improve our data protection processes to levels expected for the care home sector and ensure compliance with General Data Protection Regulation

The ideal intern’s personality and qualifications:

  • Good written and spoken communication skills, including the ability to work effectively with multiple stakeholders.
  • A methodical and structured approach to projects
  • The ability to understand complex information and evaluate requirements
  • A flexible approach to work and willingness to travel (e.g. Yorkshire and Scotland)
  • A good understanding and appreciation of multiple business demands
  • The ability to work effectively with other professionals and within budget limits
  • Excellent time management and the ability to drive deadlines
  • An interest in the healthcare industry is essential with prior experience in the care home industry an advantage, but not essential
  • Some experience of hardware implementation and support e.g. network configuration, end user equipment, server technology or client machines (desired)

Reference: 33319865

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