IT Support

Posted 17 July by UNIQLO

Would you like to relocate to Germany and act as the interface between the IT landscape and your colleagues in stores and in the office? We are looking for a hands-on, can-do, german speaking IT specialist to join our very well-regarded IT department and help us become the world's number 1 retailer in the fashion industry. You will be leading all IT-related projects for UNIQLO Germany, though having access to a great pool of pan-european experienced colleagues doing similar roles in other countries. You will report to our Head of IT Europe who is based in France.

WHAT WE OFFER

  • Mobility package available for relocating to Berlin (if required)
  • You will be working with very diverse and international teams
  • You will experience frequent international business travel
  • You will receive strong management support and on-the-job training
  • You will enjoy our flat hierarchies and a lot of autonomy
  • You will receive attractive benefits (e.g. transparent bonus system)
  • You will be allowed extra time off to volunteer in one of our various CSR projects

RESPONSIBILITIES

>Hardware Support

  • Troubleshooting, escalation and management of issues with:
  • POS system (DieboldNixdorfTP.NET), server
  • Printer (MFP, A4),
  • Telephony, RFID devices (cash servers, mobile phone terminals, label printers, table scanners, etc.)
  • Network switches (CISCO Meraki, Juniper, Meruetc.)
  • WIFI access points, digital signage (LCD screens, LED screens or tickers, STBetc.)
  • SLA monitoring

>Service Support

  • Local supplier management (SLA monitoring and continuous improvement of field service)
  • Handling existing external vendors, incl. contract negotiations (e.g. mobile phone connection in Germany, rental of credit card terminals, etc.)
  • Global Service Desk (Support Level 1) Coaching and provision of solution documents
  • Market IT research (new technology, country regulation etc.)
  • Local support for the German HQ in Berlin (laptop, iOS devices etc.)
  • Improvement and support of the infrastructure (F/O line upgrade, firewall maintenance etc.)
  • Communication support (telephony, video conferencing, G-Suite etc.)

>Projects

  • Support in Store openings,
  • Project development of current projects
  • Implementation and management of IT and digital projects

PROFILE

  • German proficiency (C1) and fluent in English
  • Completed studies and/or training in the IT field (advantage)
  • 4 years of experience in IT support or a similar role
  • Retail company experience (advantage)
  • Able to work independently as well as part of a team
  • Able to train colleagues on IT matters
  • Flexible and business-oriented
  • High degree of organisation, innovative and creative skills

This is a very exciting and ever growing position. Please submit your curriculum vitae in English. We look forward to getting to know you!

Required skills

  • English
  • German
  • Information Technology

Application questions

Are you eligible to work on a permanent basis in Germany?
Do you speak German?
Do you have experience providing IT support?
Do you require support to obtain a visa to work in Germany?

Reference: 38474871

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