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IT Support

Posted 6 February by Prague Temp Featured Ended
Great chance for a skilled IT support specialist to Prague, Czech Republic. Work in a small team for an international company within shared services field. We need your enthusiasm :)

Job title: IT support
Place: Prague, Czech Republic/onsite
Length: 6+ months, part time/fulltime possible
Way of cooperation: Employment contract, self – employment


The right candidate will be responsible and accountable for all aspects of organizational IT provisioning, to support the organization in all aspects of IT in Shared Service Center.

Key responsibilities:

- Manage and resolve all IT Service Requests and Incidents utilizing ITIL best practices, with the ITIL Service Desk Tool – Service Now, (1st & 2nd level support)
- Hardware/Software installation, upgrades and maintenance.
- Workstation and software deployment – Operating System, and Software packages.
- Monitor, troubleshoot and administer the network and telephony infrastructure.
- Support and management of the server infrastructure, including backup \ restoration procedures.
- Follow all established ID policies \ procedures and security standards and best practices.
- Manage \ Co-Ordinate requests across multiple divisions and within the domain of Europe and the US where the groups central IS teams exist.
- MS Servers monitoring, backup, Hyper-V

Requirements:
- Autonomous, organized, structured, reliable, innovative, and self-starter.
- Strong Oral and Written communication skills.
- Fluent in Czech & English – (C1 level).
- Experience in a multicultural environment.
- Workstation Support – Windows 7.1 Operating System, and associated software.
- Microsoft Office 2013 Professional Plus suite.
- Desktop Security Platform – Preferably Bitdefender Desktop Security.
- Hardware Support – Computers, Printers (Desktop & MFD), Network (LAN\WiFi - CISCO), Mobile, Smart Phones, Servers, UPS, Video Projectors, Video Conferencing, backup infrastructure.
- Support for Windows Server 2008 & 2012 environment including Microsoft Active Directory, DHCP, WSUS, GPO, File and print services, and Microsoft Hyper-V Virtualization.
- Backup and Recovery procedures – Symantec Backup Exec 2014.
- Remote Access User support – Preferably CISCO AnyConnect remote access client.
- Basic Telephony Support – Hosted SIP Phone solutions.
- Information Systems Security Principles – Firewalls, Desktop Security, WEB Proxy Security, data security.
- ITIL Service Desk Principles \ Best Practices.
- Application Support – 1st level for the various business applications \ ERP systems, basic knowledge of different ERP systems, specifically SAP would be beneficial.

Reference: 34408117

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