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IT Support

Posted 24 January by Jobwise plc Easy Apply Ended

We are currently recruiting for An IT Assistant with a leading legal firm based in Warrington. This will be paying the salary between £15,000 - £18,000 and an amazing career opportunity and immediate start.

Hours of work: Monday to Friday 9am-5pm

About The Role:

The successful candidate will be responsible for:

•Providing a prompt response to all queries into the ITS department, to gather a detailed description of the problem, and to provide advice where you are able.
•Logging all queries and details of actions into the ITS call logging system, and maintain the system so that all information is up to date, and all queries are attended to within the agreed SLA's.
•Repair any faulty hardware, and to report to the IT Director any requirements for replacement hardware or components.
•Preparing machines for distribution into the company Network, and ensuring all software is working before a machine is released.
•Providing solutions to all software problems, and provide guidance and training to staff on all software utilised by the company
•Promptly alert the IT manager of any query you are unable to resolve, and of any failures within the network infrastructure
•Installing software and upgrades across the network, and to reinstall all software to any machine that is deemed to be problematic.
•Deploying all new hardware to the network, and relocate hardware/peripherals around the network and offices when deemed appropriate.
•To be competent in all software used by the company and continue to develop these skills as software is upgraded and as new software is brought in.
•To maintain all deployed software, and maintain all databases, check data accuracy, and keep data integrity at an adequate level so as to not hamper future projects.
•To assist the IT Director and 3rd parties in the deployment of future IT Projects.
•To assist in the development of the ITS systems, including Intranet, Web sites, Databases, and case management systems, once they have attained the appropriate skills.
•To perform any technical tasks assigned by the IT Director, once you have attained the appropriate skills.

Essential Skills & Experience

The successful candidate will have experience in below roles:

•Trainee IT assistant
•IT Helpdesk
•Hardware Assistant
•Software Assistant

The successful candidate must have the understanding of below software:

•Microsoft Windows 10 Professional
•Microsoft Server 2008 SR2
•Microsoft Exchange 2010
•Microsoft Terminal Services 2008
•Microsoft SQL server 2008 SR2
•Microsoft Office 2016
•Security Software, firewalls, virus consoles.
•Patch Management, deployment software.
•Computer usage monitoring
•System Imaging
•IE 10 and Edge
•TFB- Partners for windows
•Bighand (digital Dictation)
•Oyez Forms
•Networking essentials (TCP/IP)

About The Benefits

•Offering the salary between £15,000 - £18000
•Immediate start
•Permanent role

To Apply

If this sounds like a role you will LOVE, please click on the link below to apply.

We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful and your details will not be held. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.

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Required skills

  • IT

Reference: 34309044

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