Junior IT Support Technician

Posted 17 July by Nigel Wright
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The Company:

Nigel Wright is delighted to be working with a well-established manufacturing business based in the Newcastle area in their search for a IT support technician, supporting end users across several sites.

The Role:

The ideal candidate will be responsible for ensuring the IT and ERP systems are fully operational and to provide functional and technical end-user support to SMD staff worldwide.

Reporting directly to the IT Systems Administrator.

Key Responsibilities:
  • Ensure the company IT systems are always available.
  • Support end-users to ensure they can carry out their roles and responsibilities effectively.
  • Support projects as identified.

Key Experience and duties:
  • First point of contact for all IT user issues and requests, escalate where required.
  • General windows desktop support to staff.
  • General administration and maintenance of IT Systems including network, telephone systems, CCTV, and computers.
  • Maintenance of Asset Register.
  • Administration and maintenance of desktop and mobile hardware.
  • Administration of Microsoft 365 environment.
  • Create and maintain new user accounts and issue hardware.
  • Maintain system documentation / help guides / user guides following any changes.
  • Provide support to other employees.
  • Maintain a clean, safe working environment, including the storage of IT equipment.

Reference: 43025646

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