IT Support Technician

Our client, an expert in industrial fastening applications, is looking to recruit an IT Support Technician to join their team. Reporting to the Technical Manager, the candidate will be required to help and support the business with any IT related issues. They will also be involved in developing new and innovative systems to help support the business.

Key responsibilities:

  • Install and configure computer hardware operating systems and applications
  • Monitor and maintain computer systems and networks
  • Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • Replace parts as required
  • Provide support, including procedural documentation and relevant reports
  • Support the roll-out of new applications
  • Set up new users' accounts and profiles and deal with password issues
  • Work continuously on a task until completion (or referral to third parties, if appropriate)
  • Prioritise and manage many open cases at one time
  • Rapidly establish a good working relationship with customers and other professionals, such as software developers
  • Test and evaluate new technology

Key skills/experience:

  • Keen interest in IT
  • Strong IT/computer skills

Required skills

  • Computer Literate
  • ICT
  • Technical Support
  • Graduate Level

Application questions

Do you have a degree within IT?
Do you have experience installing & configuring computer hardware operating systems & applications?
Do you have experience within monitoring & maintaining computer systems & networks?
Can you troubleshoot system and network problems, diagnosing & solving hardware & software faults?

Reference: 35885064

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