IT Support Technician

Posted 21 June by Chelmer IT Support LTD

We are looking for an additional member of our growing helpdesk team to help expand our business in the South West Region. We are an IT Support & Cloud Server hosting business looking after SME’s. Your role in the business will be to assist working on server & desktop issues reported by our clients, this will include receiving telephone calls, sending emails and troubleshooting general end user problems.

Key Roles & Responsibilities

  • Remote Helpdesk Support
  • On-site Helpdesk Support
  • Configuring PC's & Servers
  • Monitoring server logs & backups
  • Firewall, Switch & router configuration

The role will be office based 3 days a week and up to 2 days home working. However flexibility is required as client site visits and out of hours working may be required (across the South West and in London).

The office location is Beer, Devon however occasional visits to our Chelmsford office may be required (overnight stay & expenses included)

We are looking for someone with a solid foundation IT knowledge and with experience working on a helpdesk. The candidate should also have:

  • Great customer service skills
  • Great motivation skills whilst working alone or within a team
  • An ambition to achieve some Microsoft Certifications (i.e. Installing and Configuring Windows 10 (70-698) would be beneficial)
  • An understanding of Virtual Machines & VMWare, Azure & AWS (but not required as training given)
  • An understanding of PC Hardware, with the ability to identify different components and replace them (Essential)
  • Be able to install & troubleshoot Windows Operating Systems & MS Office (Essential)
  • Understanding of Office 365, Exchange, Server OS's: Active Directory, DNS, DHCP (Beneficial)
  • Understanding of networking and hardware (Essential)

This is an excellent opportunity for someone to join a small friendly company to further their career in IT and gain a better understanding of supporting IT in businesses. Training will be given and salary will be reviewed in-line with your skills and new contracts.

Job Type: Full-time

  • Salary: £16,500.00 to £18,000.00 /year (depending on experience)


  • Helpdesk: 1 year


  • Car
  • Clean UK Driving License

Required skills

  • Networking
  • Technical Support
  • Troubleshooting
  • Windows
  • Windows Server

Application questions

Clean UK Driving License?
Own car for travelling to clients (mileage allowance will be paid)?

Reference: 35447913

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