IT Support Technician

Posted 9 April by The Recruitment Department Easy Apply

We're looking for an IT Support Technician with a minimum of 1 years experience to provide first and second line support for this multi-national company based in Rotherham. The IT Support Technician will report directly to the ICT Manager and work as part of a progressive team who collectively support circa 7000 employees globally.

IT Support Technician main responsibilities:

  • Responsible for 3 sites in the UK and our site in France, travel will be expected 50% of the time
  • Provide first and second line support, ensuring all IT equipment and infrastructure is running to its optimum performance. You will also participate in site-wide projects that support the ever-changing business and IT requirements
  • Installation, maintenance and support of IT equipment including (but not restricted to) laptops, telecoms equipment, printers, scanners and workstations
  • Maximising availability of all IT equipment and infrastructure through continuous improvement and proactive, preventative maintenance, continuously look to improve equipment efficiencies and cost reduction accordingly
  • Delivering outstanding level of service to your Customer base
  • Conducting end user equipment trials and testing
  • Regularly update inventory checks/audits in line with global standards
  • Providing assistance to other ICT members as required which may include out of hours work and travel
  • Provide a methodical approach to problem solving and daily management of applications
  • Troubleshooting responsibilities that would require you to fix and manage reported incidents
  • Monitoring overall system health

IT Support Technician Qualifications & Experience:

  • Minimum of 1 years experience working within a Service Desk, Helpdesk Desktop support function
  • Experience in Microsoft Windows System Support
  • Excellent English communication skills both written and verbal. Able to communicate technical information to non-technical audiences
  • Experience with the use of MDM - Android and iPhone devices
  • A strong sense of customer service and demonstrable history of excellent customer-facing skills
  • Ability to remain self-motivated, able to work alone as well as part of a team
  • Account creation
  • Backup / Disaster recovery
  • Be available for regular business travel
  • Ability to demonstrate experience within various 3rd party software

To be considered for the IT Support Technician position, please send us your CV through the APPLY button at the bottom of the page. You should receive an email acknowledging receipt of your application. Please keep an eye out for this as it contains important information about the IT Support Technician vacancy.

Required skills

  • Disaster Recovery
  • Windows support
  • Minimum of 1 years experience working wiithin a Service Desk
  • Helpdesk Desktop support function

Reference: 34862580

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