IT Support Technician
Ashford - Based in a rural part of Ashford, you will need your own transport to access the office.
You will be involved with our client’s customers’ day-to-day operations, so possessing excellent communication skills (both written and verbally) and efficient time management is a necessity.
You will be naturally customer-focused and a confident communicator, both written and verbally. You must be self-motivated and have an enthusiastic, proactive approach to your role.
In order to react to emergency situations twenty four hours a day we require a committed team candidate. Working hours will be on a rotational shift basis covering the hours of 6am until 10.30pm Monday to Friday and 6am until 10.30pm at weekends and bank holidays. Night shifts will also be on the rota covering 10:00pm until 06:30am.
Email and phone communications with client and end user subscribers
Daily checks on sites for clients
Server and database check
Managing the support ticket system and replying back within SLAs
Involved in training sessions with clients - training them on the systems
Liaising with the development teams to fix errors
Helping to assign support projects
Completing documentation for practices and products
Processing data through the system and checking reliability
Providing sales support through processing client demos and adding interactivity to sites
Desirable Technical Knowledge
Knowledge of C# and ASP.NET, HTML or CSS
Qualifications and experience
A minimum of 1 year of work experience in any customer service role or 1st/2nd line support role would be required.
Experience of working in a software house would be an advantage.
Quick career progression
Bank or payment details should not be provided when applying for a job. reed.co.uk is not responsible for any external website content. All applications should be made via the 'Apply now' button.Report this job