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IT Support Technician

Posted 6 March by Apex Resource Management Easy Apply Ended

Job Summary

Our client requires an IT Support Technician for their head office based on the outskirts of Stratford upon Avon. You will be involved in all projects rolled out across the business. You will be part of a team that is growing from strength to strength. This is a role where you can make a really positive impact within the business.


The day to day duties will involve coordinating and supporting the IT Manager in tasks such as general SAP B1 reporting, category reporting, bug fixes and resolution of problems. There will also be a requirement to communicate with internal functions and external service providers and provide 1st line help desk support.

Typical tasks may include:-

  • Establishing networking environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standards
  • The design and implementation of new solutions and improving resilience of the current environment
  • Reporting network operational status by gathering and prioritising information
  • Working with the IT Manager using the IDS method (identify, discuss, resolved) to find viable solutions to problems
  • Using a working knowledge of different software applications to create document reports
  • Take new and improvement projects from specification to completion with assistance where required
  • Day to day 1st line desktop support
  • Performing physical aspect of 1st line support to ensure that the I.T. infrastructure is sound and up to date


  • At least 2 years’ experience working with SAP Business One Projects
  • Advanced Microsoft Excel & Access
  • Intermediate HTML, SQL and Dot Net
  • Proven track record of achievement in problem solving in a demanding environment
  • A can do attitude with the ability to use own initiative
  • Excellent attention to detail
  • Experience within the automotive industry would be advantageous but not essential
  • Full Clean Driving Licence


  • A suitable Qualification in an I.T. related subject
  • GCSE Maths & English – Grade A Minimum

Reference: 34612913

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