IT Support Technician

Posted 6 February by Unlocking Potential

Tanist are on the look out for a talented and ambitious Support Technician to join their growing business providing ICT services throughout Cornwall and West Devon.

This is an excellent opportunity to join a forward thinking IT company with a strong reputation. If you thrive on tackling a variety of challenges involving many different technologies, and enjoy meeting people and receiving excellent feedback from grateful customers, this could be for you.

You will undertake a variety of key responsibilities, including application, desktop and hardware support, through to networking, system monitoring and security for our customer sites across Cornwall, West Devon and some further afield. You will be part of a small and busy team providing support both remotely and on site - we like to mix it up to give our team variety. We supply a suitable vehicle to visit client locations.

You need to be a relentless problem solver, with an eye on the best solution for a customer, all with a sense of urgency. You will meet and help staff from all levels within our client businesses, so good inter-personal and written communication skills are important.

You’ll be instrumental in proposing solutions to clients and to use your technical skills and knowledge to deliver solutions, resolve issues and develop improvements. You will work closely with 3rd party vendors and suppliers, providing exceptional IT Support to our clients and customers.

About You

  • Experience in cloud (e.g. 365) and hosted services, Windows and Server technologies is essential
  • Experience with security and internet (Fibre and ADSL) connectivity
  • Experience with Apple equipment will also be of benefit
  • Excellent inter-personal and written communication skills
  • Team Player
  • An ability to problem solve and provide IT solutions to clients in a proactive way

Company Description

Tanist has a modern approach and a strong reputation for providing quality, reliable, fully working solutions to the unusual and wonderful issues clients are faced with. We even build our own stuff, sometimes printing components with our 3D printer and constructing new devices. Tanist specialises in home automation services, enabling clients to remotely control their heating systems, lighting, video and audio within a property.

We have been installing webcams in locations across Cornwall for over 10 years and offer a wide range of cameras depending on the features and image quality required. We have created the streaming video provider Streamcaster.io to enable us to offer high capacity video feeds that are compatible with mobile devices and don’t buffer or stutter when under high load.

We enjoy R&D as well as supporting all our customer's systems. You will be part of this innovative and forward thinking team. Our staff of 10 is increasing to meet the demands of the growing business, so this is an exciting time to be joining us.

Other Application Details

If you work for us, you can expect:

  • To choose your work equipment
  • A friendly and comfortable working atmosphere
  • Easy access to our new offices just off the A30 on the outskirts of Bodmin
  • A company iPhone
  • Company staff social events
  • Refreshments and fresh fruit

Interviews are planned for w/c: 12/03/18

Please note:

Applications must be submitted via the Unlocking Potential Jobs Website

Required skills

  • Cloud Computing
  • Internet Security
  • Windows

Application question

Have you noted that your application must be submitted through the Unlocking Potential Jobs website?

Reference: 34408120

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