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IT Support Technician

Posted 19 January by Ideal Personnel and Recruitment Solutions Easy Apply Ended

Our client has a vacancy for an IT Technical Support Engineer to assist the IT Manager in the support of hardware and software internally and externally to staff and customers.

Key Tasks

  • Provide desktop support to all users for all IT systems, hardware and software.

  • Manage network security and work on threat prevention, maintain the network infrastructure including cabling and the replacement of hardware.

  • Assist external members of staff with remote access

  • Administer and support mobile devices including smart phones and tablet devices.

  • Maintain company in-house systems and applications across the business including but not exclusive to core management, reference databases, HR and time & attendance.

  • Keep software up to date and ensure latest versions are used and updates are installed

  • Liaise with customers on licensing/leasing issues for the companies software including all subsidiary applications and features. Provide support where required on setting up the software and networking.

  • Help manage the email system, carrying out day to day maintenance as required

  • Maintain the UK section of the website, including updating, adding articles, and supporting staff or customers who may have issues. Design, maintain and edit the UK Intranet.

  • Manage and control hardware returns of leased equipment.

  • Research options for future IT projects, and plan and manage any projects which are authorised.

  • Carry out data management and ensure backup and disaster recovery procedures are followed.

  • General maintenance and administration of the IT areas throughout the business.

Essential Skills

  • Extremely competent knowledge and understanding of PC hardware, MS Windows and Office applications.

  • Ability to work on own initiative and in an orderly fashion.

  • Ability to learn quickly.

  • Good communication skills.

  • Credibility and be able to be trusted with confidential information

  • Be able to travel to London if required

  • Ability to prioritise and work to laid down guidelines.

Additional/Desirable Skills

  • Capacity to cope under pressure.

  • Friendly, outgoing disposition.

  • Keen to challenge status quo and make suggestions

  • Willingness/flexible approach to others.

  • Experience of working in an office environment.

Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available.

Reference: 33996348

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