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IT Support Technician

Posted 15 February by Talent HQ Limited Easy Apply Featured Ended

Our goal is simple, to just find: the right talent for the right job.

  • Position: IT Support Technician
  • Location: Welwyn Garden City, Herts
  • Salary: £35,000 p/a + Achievable performance related bonus and a company car provided for travel.
  • Contract: Permanent

IT Support Technician:

  • Have you worked as a IT Support Technician previously?
  • Are you experienced in SIP, telecommunications systems? Maybe you're familiar with Converged Networks and an understanding of voice protocols?
  • Have you had exposure to Microsoft Dynamics CRM and Microsoft 365 as well as Apple and iOS products?
  • If you have experience of ITIL methodologies and service management, this will be an advantage.
  • Maybe you have experience in installation, deployment and operational support of network routers, firewalls, switches and servers?
  • Have you previously worked directly with internal and external customers to troubleshoot and solve complex technical issues regarding networks, hosted telephony, servers and security?
  • Would a varied role, where you get to travel between offices and customer locations throughout the UK interest you?
  • Is diagnosing and resolving technical and IT related issues one of your strengths?
  • Would you feel comfortable supporting customers through a wide range of IT related projects and activities with a focus on installation, support and maintenance of networking architecture and servers?
  • Does working for a friendly, relaxed working environment which is an investor in People and offers ongoing training and investment in development interest you?
  • Alternatively, maybe we can spark you interest with a company that offers excellent employee benefits, along with competitive salary and achievable performance related bonus scheme?
  • Are you looking for a career and not just a job?

If you answered yes this could be the next exciting 'IT Support Technician' position that you've been looking for...

About the Role.

  • Our client has an excellent opportunity for an IT Support Engineer to join their team in Hertfordshire.
  • We are looking for the right person to provide IT support to our clients customers through various channels such as phone and email, resolving their issues in a timely manner.
  • The position is predominately based at our clients head office in Welwyn Garden City, however travel to customers sites will be required on both a planned and ad hoc basis.
  • You will be support our customers on a wide range of IT related projects and activities with a focus on installation, support and maintenance of networking architecture and servers.

Key Responsibilities:

  • Installation, deployment and operational support of network routers, firewalls, switches and servers
  • Documentation of installation and maintenance projects.
  • Network administration and security.
  • Work directly with internal and external customers to troubleshoot and solve complex technical issues regarding networks, hosted telephony, servers and security.
  • To provide a point of escalation for the Service Desk for any incidents and service requests relating to key business applications and services.
  • Travel between offices and customer locations throughout the UK, with occasional periodic late evenings and weekends as required.
  • Diagnosing and resolving of all technical and IT related issues.
  • Providing customer desktop and server support. (where necessary out of hours)
  • Contribution to a smart, cooperative, problem solving team in a fast paced environment.

Essential Experience

  • Detailed technical knowledge of network infrastructure, including VPN tunnels, MPLS networks and Firewall technologies.
  • Experience with Server Administration, including VMWare, SQL, imaging and backups.
  • Excellent Communication skills for conveying plans and participating in review meetings, within the company and with external vendors and resources.
  • Excellent working knowledge of Windows OS and Windows applications.
  • Professional but friendly approach with a can do attitude.
  • Logical approach to diagnostic and ability to prioritise work load.
  • A good understanding of end user and desktop hardware computing.

Desirable Experience

  • Experience in SIP, telecommunications systems, Converged Networks and understanding of voice protocols.
  • Understanding of Dealer Management Systems such as Autoline or Pinewood.
  • Exposure and use of Microsoft Dynamics CRM and Microsoft 365.
  • Exposure to Apple and iOS products in the workplace.
  • Experience or knowledge of ITIL methodologies and service management would be beneficial.

About TalentHQ Recruitment Ltd

TalentHQ Ltd are an "Award Winning" recruitment consultancy which is headed up by a team of talented consultants.

Within our HQ we specialise in adding 'talent' within Temporary & Permanent positions across all Business Support roles from Junior to Senior Management.

We are proud to work with a leading number of blue-chip companies as well as smaller SMEs businesses throughout the UK.

Awards: FSB Hertfordshire - Best New Business - Winners 2014 & Most Inspiring New Business 2015.

Required skills

  • Microsoft Dynamics
  • Network Infrastructure
  • SQL
  • Technical Support
  • Telecommunications

Reference: 33986521

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