IT Support Technician / Helpdesk Support

Posted 19 October by Our Tech Team

A fantastic opportunity has become available for an ambitious IT Support Technician to join our expanding team.

Job Purpose:

The IT Support Technician will be required to work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, in person and self-service. The role is office based, with occasional site visits expected.

We're looking for a hard-working, self-sufficient person with a desire for success who is able to meet deadlines and use their initiative to problem solve and handle technical queries.

At the same time, the successful candidate would be required to present new services and technologies to clients and therefore be client facing and approachable.

Technical skills:

- Great knowledge of Office 365 / Gsuite
- Knowledge of Microsoft Azure stack and virtulising Servers
- Experience with SharePoint, Dropbox, One Drive and similar cloud data services
- Familiar with Active Directory, Exchange, Microsoft Terminal Services, Microsoft Server 2012/2016, HyperV, VMWare
- Understanding of WAN & LAN networking concepts including: TCP/IP, DHCP, WINS, DNS
- A flexible and adaptable approach to working
- Networking Experience (routers, switches, firewalls)
- Understanding of Group Policy and File Permissions
- MAC OSX and Windows 7/8/10 Platforms troubleshooting

We require you to have:

  • At least 1-year experience in a Help Desk role
  • Excellent communication and organisation skills
  • Ability to work well under pressure
  • Confidence and the ability to present live demo's
  • Task management skills
  • Efficient Time Management Skills

Required skills

  • Active Directory
  • Microsoft Office
  • Windows Azure
  • Windows Server
  • Group Policy

Application questions

Have you worked with Office 365 and SharePoint before?
Have you built/provisioned a Windows Server before?
Do you have any knowledge of Windows Azure?
Are you prepared to work additional hours / weekends when required?
Are you comfortable presenting/selling IT services?

Reference: 35968356

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