IT Support Technician - 2nd Line Progression, 2nd Line Exposure

Our top tier global law firm client are currently looking to take on a new IT Support Technician (2nd Line Progression, 2nd Line Exposure) on a permanent basis. This is a fantastic opportunity which will see you to break away from the service desk! This role is going to enable you to be exposed to a great deal of project and higher levels of technical support.

To be considered for this role, it is paramount that you understand the importance of customer service, our client are a firm that pride them selves on a strong white glove service and an eager attitude. Alongside this you will require:

• 2 years within 1st Line Support
• Ideal but not required law firm or professional services experience
• A background within IT & Customer Service.
• Be well presented and well spoken.

Duties:

• Supports the lifecycle management of regional technology, both for end-users as well as the Firm’s offices and facilities.
• Successfully sets priorities, performs tasks in an orderly fashion, and meets project and customer deadlines.
• Keeps the Regional IT Manager informed of status of all desktop support projects.
• Serves as the regional office expert in all aspects of PC, laptop, and printer hardware, operating systems, and IT applications.
• Responds to trouble calls, diagnoses, and resolves desktop hardware and software problems reported by end-users in a timely manner.
• Maintains office computer asset inventory records in accordance with policies and procedures.
• Performs miscellaneous technical support tasks and special technical projects as assigned.
• Performs online or desk-side training on Firm IT applications, systems, and policies for Firm lawyers and administrative staff as required.