IT Support Technician / 1st Line / FRT Engineer

Posted 30 January by Niyaa People Featured
  • Location: Bridgend
  • Industries: Computer/IT Services
  • Salary: £19,000 + BONUS
  • Position: Full Time | Permanent
  • Years of relevant Experience: 1+ Years
  • Education Level: Secondary School or equivalent
  • Career Level:
  • Department: Technical

RockIT are a national, multi-award winning Managed IT Service Provider that ranks as one of the most elite businesses for IT support services in the UK.

We have built our business on principles of excellence that combine a sense of camaraderie and a feeling of togetherness, with being empowered to really make a difference - we are on an extraordinary journey; one that sees us all striving together on a shared vision.

All of our ongoing successes are only possible through the positive attitude and tenacious efforts of our internal talent. In fact, we pride ourselves on not just sourcing great individuals, but on creating the perfect environment where these people can nurture and flourish.

This focus on developing our talent from the ground up means we are widely known as a progressive and dynamic employer that regularly provides our own with opportunities to learn, to achieve more and to progress within the company. This in turn fosters greater levels of loyalty.

Our internal culture is centred around the notion of 'happy people deliver a great service’. With this in mind, we strive to create a fun and vibrant working environment that harvests positivity and great energy. We regularly socialise outside of work, whether that’s a departmental team social or a few drinks on one of our fun days (beer provided).

It’s fair to say we are always on the lookout for new additions to our RockIT family.

Position Details

We are on the lookout for technical minds with a clear passion for problem solving, to join our Service Department based at our Head Office in Bridgend. You will be responsible for delivering the very best IT support to a range of clients, resolving daily IT issues and ensuring their IT infrastructure is performing at an optimised level.

We support a broad range of clients and we have to be able to adapt to support all kinds of IT infrastructure. Therefore, our technical staff need to be multi-skilled, flexible and focused on delivering our clients the highest quality of service.

To join our Technical Departments, relevant experience is important, but we do not expect you to know everything. Before applying, please consider whether you have the required skillset to support:

  • Operating Systems: Microsoft Windows (Server/Desktop), Apple and Linux
  • Server Roles: File Shares, DNS, Active Directory and Remote Access
  • Server Applications: Microsoft Exchange, Firewalls, SQL, Backup Tools
  • Desktop Applications: Microsoft Office, Office 365, Antivirus and Sage
  • Networking: Routers, Firewalls, NAS and Switches
  • Printers: MFP, Laser and Inkjet
  • Mobile: Smart Phones and Tablets
  • Domain Management: Web Hosting, FTP and DNS Records
  • Email: Routing, Spam and Archiving

Whilst we require you to demonstrate your existing knowledge and experience, we are also keen to speak to candidates that consider themselves as experts in their field through self-teaching. In return, we can support your continued learning in a number of ways. We will teach you about our industry leading products and solutions and will give you the opportunity to take on fully funded Microsoft qualifications to improve upon your knowledge and expertise.

Reference: 32415267

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