IT Support Technician - 1st/2nd Line - MS-Desktop Software - Citrix - Cisco - Hertfordshire
Our International Hertfordshire based client is looking for an experienced 1st/2nd Line IT Support Technician to join their expanding operations team. Your responsibilities will be : To provide 1st / 2nd level support for users of our clients computer systems (this will include using a call logging system to track, monitor and maintain support calls). To provide support to all desktops and mobile devices To provide support on all hardware peripheral devices To test and install new hardware and software liaising with team members and or suppliers/manufacturers as appropriate. To perform daily operational tasks on the networked systems, to ensure that daily/weekly/monthly backups are performed and accurate records are kept. To provide reports on relevant software/statistics for end user devices To engage with third parties for engineering visits and to liaise over software and hardware problems reporting and resolution. To participate in the general operational, training and administrative activities of the IT Department To undertake any other duties that may be reasonably required.
It is expected that you will have at least 3 years recent experience working as a 1st/2nd Line Support Technician. In addition you will have a good working of MS Desktop Software and operating systems. It is also expected that you will have knowledge of Citrix and Cisco Hardware along with a good understanding of networks ideally within an ITIL environment.
Due to the number of applicants we can only respond to the candidates matching the above criteria.