IT Support Specialist - Netsuite - International Events Company

Posted 15 June by Crowley Cox Featured

Are you an experienced 1st level IT support specialist? Do you want to work for a relaxed company which operates internationally? Do you want to travel to international events as part of your role?

We are looking for an experienced IT support specialist to join a fantastic events company in Tower Hill providing 1st line support to their 30 employees. Ideally you will have Netsuite, SAP or Oracle experience. You will be working within a bustling office, managing one other IT specialist and will be provided full training on the specific systems in use. This is a great opportunity for someone currently within IT support looking for the next step in their career.

About the Role:

  • Handling and maintaining IT assets, software and hardware including licensing
  • Providing 1st level support, troubleshooting applications and systems such as: Netsuite, SAP, Oracle , eCommerce, Affiliate and POS
  • Ensure all users raise support issues into the IT helpdesk and all issues are resolved within required timeframes
  • Installing and upgrading software, ensuring all security checks are completed in line with company regulations
  • Assisting users, either face to face, or over the phone whilst troubleshooting
  • Creating proposals for new hardware and software procurement
  • Define and implement recommendations in order to minimize recurring issues
  • Ensuring that all problems and complaints are logged accurately and immediately

About You:

  • Experience within 1st level IT support within a business, dealing with both commercial software and hardware
  • Experience in troubleshooting applications
  • Confident when dealing with procurement of new hardware and software
  • A strong knowledge of operating systems, both commercial and professional

Pay, Hours and Benefits:

  • You will be offered a salary between £30,000 and £35,000 depending on experience
  • Working hours are Monday - Friday 9 - 5:30
  • Frequent travel to the company’s international events!

Required skills

  • Oracle
  • SAP
  • Software
  • 1st Line
  • NetSuite

Application questions

Have you used Netsuite?
Have you used SAP or Oracle?
Do you have any holidays longer that a week in the next 3 months?
Can you travel to central London?

Reference: 35400752

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